B1 Downtown Hotel

"We were initially wowed by the look and location of this hotel but were let down as soon as we went up to our room. The views from the windows were great but the beds, two single ones, were really small. We then had trouble switching on the lights, working out how the TV works, and managing the aircon. It was really frustrating. We looked in the information pack that was in the room but other than rules and regulations there were no instructions to help guests navigate the equipment in the room. Eventually, someone from the reception desk came to help but it was obvious that he didn't really want to spend time on it. We never really worked out exactly how to operate the TV and unfortunately it came on by itself a few times while we were asleep and woke us up... We had similar issues with the aircon, which would go off by itself during the night and wake us up with the heat. There was also a smell of cigarette smoke at one point, even though this is meant to be a non-smoking hotel. Overall sleep quality was not great here. We also had issues in the bathroom, which was completely flooded when we used the rain shower. Room service did not replace our tea cups in the 3 days we stayed there. We had unwashed tea cups in the room for 3 days. When I asked for some fresh ones at the reception desk they never arrived. I also didn't like that there was no protector separating the bed sheet from the mattress. Unfortunately, in spite of the good location and refurbishment of this hotel, it's obvious that customers are not at the centre of attention of staff. We never really made ourselves comfortable in our room and our sleep quality was also not great. One evening we came back at 18.00 with the intention of spending some time in the cafe. Only to find it closed. According to the opening hours on the door, it should have remained open until 19.00... We ended up going back out in the cold weather to another cafe. Here's the big question: would we book this hotel again? And the honest answer: only if we couldn't find a similar one in the same price range and central location. Ideally, we would avoid it."

"Excellent hotel at city centre. Modern , well maintained and clean hotel. Kind staff and service. Perfect location - close to all main landmarks and public transport. Highly recommend !"

"I recently stayed at the B1 Downtown Hotel in Bulgaria and had a wonderful experience. The location is perfect, right in the heart of Sofia, within easy walking distance of major sights, shops, and restaurants. You can be on Vitosha Boulevard in just five minutes, where you can get breakfast, lunch, and dinner at great prices. The hotel is also only a three-minute walk to a fantastic bar called ‘BarBarossa’. I highly recommend it! The room was lovely, clean, modern, and well-appointed. The bed was incredibly comfortable, making for excellent sleep after a long day exploring the city. The staff were friendly and helpful, always ready with a smile and local tips. A special bonus is the cosy café right next door, perfect for a quick coffee or breakfast before heading out. I highly recommend the B1 Downtown Hotel to anyone looking for comfort, convenience, and great service in Sofia."