Arena Di Serdica

"Nicely furnished rooms - no matter where you went you saw so much amazing art. Staff was friendly and took good care. Good service and friendly staff. Nice and spacious room. An error with my reservation had me waiting in the lobby while the staff sorted out the issue. There was also an issue with my bathroom floor left riddled with black shoe marks and a dirty floor cloth after cleaning servic"

"We’ve just stayed here for 3 nights. I cannot speak highly enough of this hotel it’s just delightful. Tastefully decorated and spacious, in a great location on a quiet road but walkable to everywhere. We had an executive room - 502 on the 5th floor, really high standard and large with a big bed, bathroom with a huge bath and separate luxurious shower and separate loo. The rooms are extremely well equipped with complementary water, toiletries, tea and coffee making facilities, and a mini bar. Good WiFi throughout the hotel. The staff are all delightful, helpful and friendly. Special mentions for Marieta in the breakfast room, all the reception and concierge staff and the wonderful lady who have me an excellent 1 hour massage in the spa for £32! The hotel has an excellent spa with sauna, steam room and relaxation area. Treatments available and are of a high standard. The breakfast is excellent and plentiful with great cold selection of fruit, cereals, salad, cheeses, meats, home baked bread, jams ( including home made rose jam), croissants and cake. Also hot selection on eggs, meats, baked beans, vegetables and more. Juices are fresh not from a machine and every hot drink you could want. I don’t understand the reviews that criticise the food. There was lots and it was all lovely. The hotel was very quiet but they still put out a lavish spread. They even cooked scrambled eggs to order for my husband when he mentioned those on the buffet had gone a bit dry. Delightful 5 star hotel - perfect choice for a city break thank you."

"I have stayed in this hotel 3 or 4 times when it just opened and I was happy. I returned after 2 years last week and I was not happy at all. Poor service from the reception, not very good English. The receptionist went ahead to tell me that "in all hotels in the world they do it like that" which is obviously not the case since I travel worldwide and have never had such a backwards policy even in the middle east. I did tell It was about a friend of mine not being able to come to my room or I would have to pay 20 euro for a second guest. I ignored them of course and they did make me pay. 20 euro is a lot for this place, especially since they would only charge you 8 via booking. the room was tired, did not smell well, the design is substandard. the attitude of the employees is as if they are too good for their job. I would never go back and would never recommend this place. It's similar price to Sense, Grand hotel Sofia, the Sheraton and all of them are much much better. My advice don't bother unless they go trough a remodel and much better staff training"