Novotel Wien City

"Staying with the Novotel chain is always a pleasant and welcoming experience, and Novotel Wien City was no exception. We had a very enjoyable stay. The hotel’s location is fantastic—situated in a great area, just a short walk or a quick metro ride to the heart of Vienna's Old Town. The room was spacious, clean, and well-designed, providing everything needed for a comfortable visit. The staff was welcoming and professional throughout, and the breakfast was quite good overall, offering a solid variety to start the day. The only minor drawback was the parking situation: the hotel's parking garage requires a bit of a walking distance from the property. Overall, it is a reliable and comfortable 4-star hotel that is well-suited for exploring Vienna, and we would gladly stay here again!"

"The washbasin and shower in one room with doors that dont lock & toilet in another jail-like closet without any way to wash hands after is a nightmare. Over and above that, the room is full of useless furniture making an otherwise good space so useless that you cant move around- one full cabinet for just keeping a safe that could be easily kept in the wardrobe. One oddly shaped floating side table when you already have a full study table, side table and chair. One full cabinet for just the mini bar! Too much and useless. The aircon so poor it takes 5 hours to drop one degree . Customer service is rude and frankly dont care. We complained about the ac, had to go down two times to get someone to come telling us technician will come next day to ignore us later and no one came. We were stuck with this room given non refundability so managed with our own battery fans and hopping between the toilet and furniture maze! Location had so much potential, hotel design and staff let it down."

"We chose this hotel with large family (3 rooms) because of the location close to Prater and Donau Canal. I know I can not compare it with Anantara Hansen or Park Hyatt. When rating it in its category, I would have given it 5stars, but because I had been to Hyatt and Hansen, It would not be fair :) Otherwise for the price it works perfect. Reception staff very good and helpful, rooms basic but who cares. Breakfast food delicious, but service on breakfast was somehow weird. Ladies over there seemed to be annoyed of serving guests. Parking under Uniqa tower just next to the hotel is very cool. Novotel is 4star so in general no drawback on this level."