Mercure Wien Westbahnhof

"We stayed here for one night in July 2026. Pros: 1) The location is great. It is a very short walk from the Westbanhof and easy to get to/from via tram/metro/train. 2) There are plenty of eating options next to the hotel. 3) The check-in/check-out process was smooth and the staff was helpful and courteous and spoke good English. 4) The rooms and bathrooms were spacious and clean. 5) The place is quiet at night and the sleep quality was great. 6) The tariff was cheap. 7) There is a good laundromat short walk away from the hotel. 8) The WIFI was free with great speed and connectivity. Cons: None"

"This hotel honestly was the perfect location for us, and the cheapest we could find and that’s why we chose it. Being right next to a major train station with its own tram stops and underground stops was essential. It also had a Billa (supermarket), Lidl, McDonald’s and Ikea right next to it for food. The staff were friendly and our plane was severely delayed so we didn’t get to check in till 1.30am the next morning and they were fine about it all thank goodness. After I’d heard horror stories of people saying they weren’t guaranteed their rooms past a certain time in the evening I was panicking! Luckily all was fine. We didn’t eat in the hotel so can’t comment on that but they did have vending machines in the lobby with snacks and drinks. They also had seating areas and even a little tiny outdoor bit with deck chairs. Our room was on the first floor right by the lift so easy to get to. It was clean, very basic but did its purpose. The only downgrade is for the really hard beds and only one flat pillow, but I feel like that’s a European standard most places. Other than that it had tea and coffee, a tv (in German of course), wardrobe space and a safe. It was a little outdated but that doesn’t bother me at all. And the noise level was fine didn’t hear a thing! If you want cheap, but with a good location this is a safe bet!"

"Good location. Comfortable budget twin with bath. Difficult for mobility reduced guests. Staff member Wazhma provided a foot stool to be able to use the bath. I was informed that for around 45 Euros per night more than my daily rate, that a walk in shower could be available on level 8. I declined the paid upgrade. Breakfast at 25 Euros is very expensive. Lidl Supermarket and Bakery is 100m opposite. McDonald’s is 200m opp in Westbahnhof railway building. Budget rooms have no kettle or air con. My travel buddy requested a second chair for him to sit on. After my 3rd request to Reception he carried a chair up in the elevator, himself. We are regular visitors to Vienna and hoped we had found a hotel which offered great value, excellent service and amenities. This was not our experience."