"The hotel is very well located and we booked because we were attracted by the online pictures of what looks like a very nice, classic and traditional 5 star hotel in the center of Vienna.
Unfortunately, we were disappointed, not only the pictures look way better than the hotel it is in fact, and the rooms shown online are just "illustrative", as I was told by the receptionist, after seeing that the allocated room was not how it looks online when I booked.
Our room was spacious, but the hotel decided to display the bed so close to the bathroom door that you hardly have space to stand out of bed and immediately hit the bathroom door.
The person enters the room, come across the bed and the small bathroom, but there is another area, a small lounge, with two chairs and a table, which would be way better organised the other way around: entering the room, first the sitting area, than a more private, bedroom area. Despite having more room to open the bathroom door. After all, this is branded (and very well paid for) a 5 star hotel.
Special attention to the bathroom, which is way too small, hardly fits one person in it and the door can't completely open as it hits the toilet bowl. Not taken into consideration the danger to older people, as the shower is on top of a bathtub, meaning people need to go into the bath in order to take a shower. Hotels need to take older people’s needs into consideration. Specially a 5 star hotel.
The bed sheets were not very clean, there were many hairs on it. I requested it to be changed. The cleaning lady was very attentive and sympathetic, but had no hygiene notion, she changed the pillow cover and put it on top of my trolley that just come from the very dirty airport floor. Also, she didn’t understand why I requested another pillow cover. She said it was clean as she just changed...
There are two entrances at this hotel, a main entrance and a secondary entrance at the shopping street, which the door opened with a cord - yes, you read it right, a cord. The picture is part of this review.
The lamp on the ceiling was not looking very safe. Picture also part of the review. Details not shown into the hotel pictures, of course, but that breaks every feeling that you are indeed paying for a 5 star hotel. I would not be making this review if I would be paying a 3 star, a hostel or a camping. Here, what you pay is not what you get.
Additionally, I disclosed to the reception that this was a special occasion to celebrate a birthday, but not even a card was sent to our room, as courtesy. Normally is expected that a 5 star hotel would do so. Besides the fact that we didn’t like the room and would stay 3 nights, I requested to change to another room - not possible. The receptionist was not very pleased to work there or needs some soft skills training. She doesn't mind to show her impatience and can't be bothered. Though, the rest of the staff were very pleasant.
Overall, the price is high, but for this price you can get way better in Vienna, don’t let yourself be impressed by the online pictures, the pictures are very selective to only show the “good part” of it, but you can make a more intelligent financial decision."
