Hilton Garden Inn Innsbruck Tivoli

"Satisfactory for a one night stay, but the property definitely needs some love, and updating. Also, why have one of the lovely large windows in the room...covered with tacky, semi-opaque, bubbling plastic? The explanation I got was some guests found there was 'too much light'. The room lights are also awful, and weirdly noisy. The room was clean and quiet though, with a comfy bed. Even though my stay was in October, I can see how the inadequate AC could be a problem. The gym, in particular, was like a sauna. Service was inconsistent. I had an encounter with one team member who provided exemplary service (I regret not having his name, but he'd previously worked in Dubai), but most everyone else was half-interested, at best. On the plus side, it was good value, and has complimentary guest laundry facilities."

"I stayed at the hotel in Innsbruck in mid-September and unfortunately I forgot a pair of brand-name slippers in the room. The day after I returned, I sent an email and also called the hotel to notify them and ask for feedback. They told me they would look and contact me back. Receiving nothing, after a few days I called again and was told that up to that moment they had not found anything (!) and that, however, the Lost & Found staff would be back the next day and that they would contact me back. After a few more days I sent another follow-up email and they replied that they were sorry but that, being short-staffed (!), they still could not give me definitive information. I waited another two or three days and sent another follow-up email. To which, to this day, I have still not received a response..."

"Our stay at the Hilton Garden Inn Innsbruck was thoroughly positive from check-in to check-out. Even before arriving, the communication was excellent, and we received quick and helpful replies to our questions. Having a private parking garage in the basement was also a huge plus for us. Upon arrival, we received a very warm welcome at the front desk, and the friendly receptionist made sure that our group—consisting of two adults in one room and one adult in a second room—got rooms right next to each other. On top of that, my room was upgraded, which was a wonderful surprise. The rooms were large, beautiful, and spacious, featuring a large bathroom, a small fridge, and a coffee machine. We also enjoyed a fantastic view of Innsbruck. The beds were incredibly comfortable and, as the only hotel on our journey, offered proper down pillows. Breakfast was both plentiful and varied, with a great selection of hot and cold dishes, and the waffle station was a lovely bonus. The hotel also features a nice rooftop terrace to enjoy when the weather permits. We were so satisfied with our experience that we have already booked another stay for the New Year, and we highly recommend this hotel."