Hilton Garden Inn Innsbruck Tivoli

"Check in was prompt. The gent at reception was more interested in taking payment for the parking than being hospitable. This was highlighted by the gent neglecting to offer the Welcome Card, which is included with stays of two nights or more. I specifically asked at reception if there were any tolls in Innsbruck or the surrounding area. I was informed that there weren’t. I have since been fined by the authorities for not displaying a vignette, which is to be paid on any vehicle under 3.5t for Autobahn travel, in Austria. This was a surprise and somewhat annoying. On receiving the notification for the fine, I emailed the hotel management on two separate occasions on two different emails after having no response to the first email. There was still no response so I forwarded my message via the Hilton web form. The hotel is meant to respond within 72 hours. They didn’t. So, I emailed Hilton customer services. The response from the hotel was sent by the helpful customer service rep the following day. The manager’s reply was weak and generic. The email equivalent of a shrug of the shoulders. Reiterating no tolls or charges around Innsbruck. This is clearly not the case as I have a fine notification in my hand. There was also some pettiness with regards the name of the Welcome Card. Not professional. The hotel itself was clean and the bed comfortable. However, the air conditioning was non-existent and the controls seemed to cause hot hair to come from the vents. It was a warm day outside making for an unpleasant sleep. There was a window but opening this meant a very early wake up call by the traffic from the busy road outside. The wallcoverings in the hallway were also damaged, likely by the cart of the cleaners. It didn’t look good. Don’t stay here."

"I stayed at this hotel for 2 nights in October 2025. I must say that the hotel itself is beautiful, the room was specious and meticulously clean. Unfortunately, the level of service of the front desk and bar/kitchen staff was not in par with it, Bottom line - I have not eaten proper dinner in any of the two nights I stayed in the hotel die to the competency of the staff. The first night, I have asked the front desk to recommend where to eat dinner. They suggested downtown Innsbruck, promising that there are many choices there. After 10 minutes and 15 euros taxi ride, I was dropped off by the Goldenes Dachl I was surprised to see that nothing is open. walking for 30 minutes looking for an open restaurant was frustrating and tiering after a long day of traveling. Eventually I saw a Subway restaurant and grabbed a sandwich and took another taxi back to the hotel. It was the most expensive Subway I have ever eaten - 42 Euros, out of them 30 Euros for useless taxi rides back and forth from your hotel. When I came back, the lady at the from desk had no apology to offer, nor explanation for sending me downtown in vain. The 2nd night I have decided not to risk eating sandwich again and went to the hotel's restaurant/bar area. Unfortunately, choosing Subway would have been a better choice. The menu was missing many dishes, others were served with only partial ingredients such was the pasta I was served without side dish or parmesan cheese, and with a lot of industrial sauce. When I asked to talk to the kitchen manager, I was approached by the cook who instead of being explanatory and apologetic, provided me with excuses and was close to blaming me for not having the prepare food, saying he doesn't care and it is my problem. Needless to say, that I went to bed that night without eating any dinner. As a Hilton's Honors Member, I was shocked and amazed to receive such outrageous reply from the cook/kitchen manager. It was appalling, offensive and disgraceful. As one can appreciate, coupled with the first night's experience (thanks to the hotel's front desk mismanagement), I was left in awe as for the level of service vis-à-vis the level of service I came to know from the Hilton brand. Approaching the management of the hotel the next morning as well as communicating with them via e-mail left me with even more disappointment and frustration given the unsatisfactory answers and service I have received. I know I won’t be coming back there. I recommend you do the same."

"Can't quite understand all the negative reviews. This was my 21st visit to Austria, I usually visit places like Soll, Kitzbhuel, St Johann etc in the summer season with package tours but I fancied something out of season. A 3 night city break in here in Innsbruck was ideal. I found this hotel to be great. It’s easy 20ish minute walk from the central station. It’s also great for busses to Igls with a stop just around the corner. My check in experience was excellent; prompt, polite, friendly and efficient. I had asked for a quiet room, the hotel didn’t disappoint. 10th floor with excellent views towards the Patscherkofel and the ski jump. The room was good, a decent size and cleaned every day with fresh towels etc. It’s unheard of to get kettles and fridges in Austria in the resorts I usually go to, so they were an added welcome bonus. Couldn’t really fault anything. Perfect base for a short city break and close enough to transport infrastructure for days out. I did Igls and Seefeld. Only wish I’d had longer. My only small complaints would be the shower, sometimes the water was tepid at best even when turned to fully hot. And the tea/coffee/milk etc was not replenished at all during my stay. On my final morning I walked the 3.5 mile very easy walk from the hotel to the airport. No hassle, quite enjoyable! I would definitely return here, and hope to do so again soon."