Austria Trend Hotel Congress

"I booked directly through the hotel website for an event and also indicated the event in the comments field. I was not aware that a separate booking method would have been required for the discounted event rate. Furthermore, the hotel could not be reached by phone. Despite multiple friendly attempts to contact them, the hotel proved completely inflexible. Neither a retroactive price adjustment nor any other goodwill solution was possible. Of course there are booking conditions, but I still would have expected a certain level of customer orientation. Unfortunately, this was my first and last booking at this hotel."

"ABOUT THE HOTEL: 1 - Clean and well-maintained hotel, excellent. It only lost points with me because of the terrible receptionist (read at the end) 2 - It's a 10-minute walk from the center and in front of the station for the small train that goes to the mountain cable car 3 - Welcome Card requested at the hotel (free if you stay two nights), it wasn't worth it. It didn't give entry or discounts on any attraction (in this case the tower and cable car). For the cable car discount you would have to go to the initial station of the small train 4 - After 8 pm everything closes (including the supermarket), there's only McDonald's and a few restaurants that want to close. Plan ahead 5 - PARKING - here's the tip I didn't find - you can park in front of the hotel and on the streets next to it (light blue line) for free. There is a charge (expensive) from Monday to Friday from 9 am to 9 pm (check beforehand). The hotel insists that you make reservations for its own parking. We had problems - see below; ABOUT CUSTOMER SERVICE: I asked the attendant who greeted us at check-in for help 3 times: 1 - We made a parking reservation and upon arrival the attendant informed us it was full, what good did that do? She told us to park at the supermarket and that we couldn't park on the street. The supermarket was much more expensive. She said she didn't know (or rather, didn't want to) give us the information that we could park on the street at night for free. 2 - The second time I went there, I asked for the Welcome Card which she made but she didn't want to explain it to me. 3 - The third and last time I went, I couldn't connect to the internet in the room. I went to the counter and she didn't get up from the room. She asked me to go to the room where she was sitting looking at her cell phone to help me. I told her that I wasn't connecting in the room. She didn't even bother to ask or look at my computer, nor did she put down her cell phone. She simply told me to try again. As I had already tried numerous times, I opted to stay in the hotel lobby using my computer. Terrible lack of courtesy. Apart from those three points above, everything was excellent."

"Really bad cleaning. And when I told them they didn’t clean it. And when I Got to the hotel after 6 hours out it still wasen’t cleaned. No towels on the room either. I would never book this hotel again because of the old dirt, bad cleaning og bad service. I even talk to the manager and waste of time. And I on holliday it’s not okay for the hotel to treat customers like that."