Please note: Certain holiday arrangements may include accommodation that is non-refundable whenever a booking is cancelled. Any cancellation you make may incur charges of up to 100% of the price. Where applicable, details will be given at the time you select these holiday arrangements.

If you contact the team to cancel your holiday, an admin fee may be needed to process the cancellation. Please visit our help centre for further details.

Where you’re entitled to receive account credit the supplementary terms set out in the Credit on Account Terms & Conditions will also apply.

If you, or someone on your booking doesn't travel on the outbound flight, and you fail to let us know before you were due to depart, the hotel and transfer services included in your package will be treated as being cancelled and you won't be entitled to a refund.

12. If we change your holiday, other than price

Our holiday descriptions are based on research of hotels by our teams and information we receive from our suppliers. We plan your holidays many months in advance and changes to hotel information, facilities, activities, services and board basis can happen for a variety of reasons. Hotels may also be affected by building work or renovations and advertised facilities and activities may be temporarily unavailable, especially during times when hotels have lower occupancy at the start and end of seasons. If we're made aware of changes, we try to include updates on our website. If after booking, we consider that a change is important, we'll try and tell you about it as explained below. Where we quote transfer times between the airport and resort, these are a guide; the journey time to your chosen hotel may vary.

We hope that we won’t have to make any change to your holiday but, we sometimes we do need to make changes. It is a term of your booking that we’re able to make such changes.

Limited or insignificant changes

If the change is considered limited, or “insignificant” as set out in the package travel regulations, we'll try and tell you about it. Examples of these changes include moving your outward or return flights by less tan 12 hours, change of accommodation to another of the same or higher standard, or changes of carriers. Where we’re unable to provide a seat option that you’ve paid for we’ll refund the amount you’ve paid.

Significant changes

Occasionally we may need to make a significant change to your holiday. Examples of significant changes include, but are not limited to:

• a change in your flight departure time by more than 12 hours;
• a change to your departure or arrival airport to one which is significantly more inconvenient to you (this does not include changes between airports in the same city);
• a change in your destination locality; or
• a change of accommodation to that of a lower category.

A delay to your flight that we need to make within 24 hours before you’re due to leave won’t be considered a significant change to your holiday unless the delay is for more than 24 hours.

If we make a significant change, we’ll contact you before you travel (if there’s time), and we’ll try to offer you the choice of:

• accepting a replacement holiday from us of equivalent standard and price, at the date of the change, if we can offer you one; or
• accepting a replacement holiday from us of a lower standard, at the date of the change if we can offer you one and recover from us the difference in price between the holiday originally purchased and the lower standard holiday; or
• cancelling your holiday with us and receive a full refund of all monies paid.

If there’s a significant change within 28 days of departure, we’ll also pay you compensation, using the compensation table shown below, unless the change is due to unavoidable and extraordinary circumstances.

Please check the notification of changes carefully and let us know your decision within two days. If you don’t respond to us within the timescale given, your booking may be cancelled.

The compensation that we offer doesn’t exclude you from claiming more if you’re entitled to do so.

Within 28 days of departure the following applies:

Compensation payments for a child place for which you have paid a child price are half the amounts shown (up to half the child price paid). There are no compensation payments payable to those travelling on 'Free Child places', or other free places.

We’ll only make one compensation transaction per booking.

13. If we cancel your holiday

If we cancel your holiday because of your conduct or behaviour (section 19, Conduct), we won’t issue a refund or account credit.

If we cancel your holiday because you’ve not paid your final balance at least 28 days before travel, we won’t issue a refund or account credit of the deposit you’ve paid.

If we cancel your holiday for any other reason, you can either have a full refund, choose to receive account credit (subject to our Credit on Account Terms & Conditions), or accept a replacement holiday from us of:

(i) at least equivalent standard and price, if we’re able to offer you one or (ii) a lower quality holiday, if we’re able to offer you one and recover from us the difference in price between the holiday originally purchased and the lower standard holiday.

Should you choose option (i) or (ii) above, the terms and conditions applicable to your holiday won’t change and these Terms will apply to your new booking. We’ll pay you compensation using the scale shown in section 12 (If we change your holiday), unless:

a) we cancel your holiday because of an unavoidable and extraordinary circumstance; or b) we cancel your holiday because you don‘t pay us the balance of the holiday price; or c) we cancel your holiday due to section 19 (Conduct).

 

PART D: PREPARING FOR YOUR HOLIDAY

14. Before you go

It’s important that you have sufficient insurance in place to cover you and anyone else on your booking, including infants and children. Please make sure that you have a valid travel insurance policy in place from the time of booking. This should provide adequate cover if you need to cancel, require medical attention overseas, or if your return to the UK is delayed. Visitors to European counties are also recommended to obtain a Global Health Insurance Card, but this is not a substitute for travel insurance.

It’s your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and/or to comply with any health formalities required. We do not accept any responsibility if you cannot travel because you haven’t followed the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. Following the UK's exit from the European Union, rules on passport validity (visas, and healthcare) have changed, you must follow the latest government guidance.

You need to be confident that your holiday is right for you. You can find foreign travel advice and travel aware by visiting the Foreign Commonwealth & Development Office website, where you'll find essential travel advice and tips and country-specific information. The advice can change, so please check regularly for updates.

We want you to holiday with confidence. You’ll find some advice on our website to help you have a safe and enjoyable holiday.

15. Online check in

All customers must check in online before they travel. You’ll be able to check in online for your flight before departure at www.easyjet.com. When checking in online you’ll need to provide your Advanced Passenger Information, such as your name, date of birth and passport details, and have your booking reference to hand. See our online check-in opening and closing times.

PART E: DURING YOUR HOLIDAY

16. Flights (seating, bags and other services)

When you fly with easyJet, your journey is subject to easyJet flight terms and conditions and these form part of your contract with us for your package holiday. They include conditions about bags, seat selection, airport procedures and times, and limits under international conventions.

Before you travel, you’ll be able to buy additional flight services such as extra bags, adding sports equipment or selecting your seat numbers on the aircraft. These services are available at the time of booking your holiday or in my account post booking. Charges apply for these added services and refunds will only be offered if we have to cancel your flight.

17. Additional conditions

Transfers for children and infants

Please note that infant car seats and/or children's car booster seats aren’t provided as standard for any transfers and must be taken as part of your baggage. If you’re travelling with a child or infant who needs them, you can bring two items for free with you. These include a travel cot, pushchair, double pushchair, buggy, car seat, collapsible or non-collapsible pram, booster seat and/or baby back carrier (please check they are suitable to take on board). Any extra baggage is at your own cost.

Sports equipment

Where you’re travelling with any sports equipment, your holiday price may increase due to costs for added transfer requirements for such equipment. Please contact our customer service team before booking to discuss your requirements.

Airport parking

Where you buy airport parking through our website this is provided by Holiday Extras. Full payment will be taken for the parking at the time of booking. Your booking will be subject to the Holiday Extras Terms and Conditions. Please visit the Holidays Help Centre for more information if you need to change or cancel your airport parking.

Fast Track Security (Luxury Collection Holidays)

Fast Track security passes are an included extra on our Luxury Collection holidays, provided by Holiday Extras and only available to use during the fast track lane opening hours for selected departing UK airports. These hours vary by airport, so Fast Track can only be used when the service is open. As Fast Track is an included extra within your Luxury Collection holiday, no refund, compensation or alternative benefit will be provided if the service is unavailable or you are unable to use it for any reason, including where your flight time falls outside the Fast Track operating hours.

Your accommodation

Any accommodation we arrange for you must only be used by those people named on your final booking documentation. You’re not allowed to share the accommodation or let anyone else stay there. You’re responsible for the cost of any damage caused to your accommodation or its contents during your stay and you may be asked to pay a breakage deposit upon check-in. These charges must be met by you and may have to be paid locally.

18. Experiences

Experiences such as tours, excursions, attraction tickets, sightseeing trips, spa or wellness treatments, events, or activities (“Experiences”) that you choose to book and pay for before you go, or locally at your hotel, spa, or wellness centre are not part of your holiday package and are not covered by the Package Travel and Linked Travel Arrangements Regulations 2018. This applies to any Experiences you book before your holiday or while you’re away, whether through Musement S.p.A or any other independent local provider.

easyJet holidays isn’t responsible or liable for any issues or incidents that may arise from Experiences booked through Musement or independently. We don’t act as the principal for any Experience provider, and your contract will be directly with the third-party provider of the Experience.

Please make sure to carefully review any terms and conditions that apply to your chosen Experience, including those found on advertisements, websites, tickets, or receipts. Your contract for the Experience may be subject to the laws and jurisdiction of the country where the Experience takes place.

19. Conduct

Your behaviour:

We reserve the right to refuse to accept you as a customer, deny you from boarding our flights and other services, support our hotel partners in evicting you from accommodation, or terminating your holiday contract or continue dealing with you if we, or another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or our staff or agents at the point of departure or in resort in any risk or danger, whether on the telephone, in writing or in person.

If our staff believe that you could be or have been threatening, abusive, disruptive, or that you present a risk to health and safety, or for any other reasons including those set out in easyJet airline's terms and conditions, including, without limitation, our right to refuse carriage, they can also refuse to let you proceed with your holiday arrangements, restrict your movements, or disembark you from an aircraft. If you are prevented from boarding your outbound flight, we’ll treat your booking (and any subsequent flights that may form part of your booking) or any future booking, as cancelled by you from that moment, and you’ll have to pay cancellation charges as set out in Section 11.

If such an incident occurs overseas that results in your eviction from a hotel or being denied use of your return flight or other services, then you’ll become responsible for arranging and paying for your own accommodation and return home and any other members of your group who cannot or will not travel without you. We won’t be liable for any refund, or compensation or any costs or expenses you incur. Or, at our discretion, you may be allowed to continue with your holiday, but you may have to follow specific conditions.

In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs, fines and expenses (including legal expenses) incurred as a result of your behaviour including but not limited to (i) repairing or replacing property lost, damaged or destroyed by you, (ii) compensating any holiday maker, customer, crew, staff or agent affected by your actions and (iii) diverting the aircraft for the purpose of removing you from the aircraft. Criminal proceedings may also be instigated.

Your acceptance of risks:

Any activities you might choose to take part in during your holiday may involve a degree of personal risk. The natural environment can, at times, be hazardous and many activities, such as water sports, waterslides, self-drive rental vehicles and ski/snow related experiences are activities with a risk of personal injury or death. If you decide to take part in such activities, you accept these risks and you’re responsible for your own actions. It’s your responsibility to follow the safety instruction provided by guides or instructors and observe any applicable notices. A failure to do so will increase your risk of injury. Your holiday booking is accepted by us on the basis that you understand and accept the risks involved in such activities. You’re under no obligation to take part in any activity offered to you as part of the holiday. If at any time you or a member of your party feels unsafe, uncomfortable or unsure about taking part in an activity during your holiday you should immediately stop and report your concerns to the organiser, instructor or relevant person in authority. You must ensure you have suitable travel insurance for the activities you plan to take part in.

The behaviour of others:

We can’t accept liability for the behaviour of other people staying at your accommodation or travelling on your flight, or for any facilities/services being withdrawn as a result of their actions. We're not responsible and won’t be liable for accidents or injuries, loss or damage which may have been caused as a result of; (a) your inappropriate or irresponsible behaviour; (b), your judgment being impaired by alcohol or drugs.

 

PART F: IF THINGS GO WRONG

20. Complaints

If you have a complaint about any of the services included in your holiday, you must inform the supplier of the service in question locally without undue delay who’ll try to put things right. Please also contact us straight away through our 24/7 On Holiday Support line and we’ll seek to help.

If you’re still not satisfied then please follow this up as soon as possible after your return home and within 28 days by writing to us using the form on our Contact Us page on the website, giving your booking reference and all relevant information, including contact telephone information.

If you don’t follow the requirement to report your complaint whilst in destination, we’ll have been deprived of the opportunity to investigate and rectify it, and this may affect your rights under this booking. Please also see Section 4 above (on Protecting Standards – ABTA).

21. Our liability to you

a) We’re responsible for making sure that each of the travel services in the package holiday you book with us is provided to a reasonable standard and as described by us.

b) You must tell us without undue delay during your holiday of any failure to perform or improper performance of the travel services included in your package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both.

c) We may pay compensation if you suffer injury, illness or death directly as a result of the services provided as part of your package holiday. Any such compensation will be similar to compensation levels awarded under English law in an English court, and in respect of any claim for such compensation, you’ll also be required to comply with the requirements of section 23 below.

d) We won’t be liable under 21 b) or c) above in respect of any claim which is due to:

• you or another member of your party; or

• a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or

• an unavoidable and extraordinary circumstance; and/or

• (i) unusual and unforeseeable circumstances beyond our control which could not have been avoided even if all due care had been exercised; or (ii) an event we or the supplier of services could not foresee or forestall.

We take all reasonable care to make sure that all the services which make up your package holiday are provided by efficient and reputable businesses. These businesses should follow all local standards and regulations. However please note that standards overseas (even in Europe) may not be the same or as high as those that apply in the UK.

22. Other limits of liability

Our liability, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with

a) the contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and

b) any relevant international convention, for example the Montreal Convention in respect of travel by air and the Paris Convention in respect of the provision of accommodation, the Athens Convention in respect of travel by sea, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.

Please see section 16 for easyJet flight terms. You can ask for details of other applicable travel service contractual terms, or the international conventions, from our Customer Services Team.

You have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be available at airports and from the airline. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these Terms. If any payments to you are due from us, any payment made to you by the airline, or any other service provider will be deducted.

If it’s impossible for us to ensure your return as agreed according to your booking, due to unavoidable and extraordinary circumstances, we‘ll bear the cost of necessary accommodation, if possible, of equivalent category, for a maximum of three nights. The limit doesn't apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.

Please note this section 22 does not apply to any separate contracts that you may enter into for experiences or activities whilst on holiday. Further details on experiences can be found above in section 18.

23. Personal injury

If you suffer injury or illness on your holiday you agree to help us with our investigations in the following ways:

• you should contact our 24/7 On Holiday Support team and the service provider involved, about your injury or illness while you’re in the resort.
• you should write to our customer services team about your claim within 28 days of coming home from your holiday to allow us to investigate it properly and cooperate with us so that we can carry out such investigation.
• you should include a letter about your injury or illness from your doctor if you can.
• you’ll transfer to us any rights you have against the supplier or any other person, so that we can claim back from suppliers any payments we make to you, plus any legal or other costs. We won’t make a profit from this; and
• you should cooperate fully with us if we or our insurers want to enforce any rights transferred to us.

24. Additional assistance

If you're in difficulty whilst on holiday and ask us to help we’ll provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance, and helping you to find alternative arrangements and necessary phone calls or emails. We may require you to pay the costs we incur for providing this support, if the difficulty is your fault.

 

PART G: TECHNICAL & LEGAL

25. Contacting you

We’ll communicate with you using the email address provided by the lead customer when the booking was made. This is our primary means of communication so please make sure that your email address is correct and that emails from easyJet holidays are not treated as 'spam'. In the event of disruptions or changes to your holiday we may contact you through email, phone or text message.

26. Travel agents

All monies you pay to a travel agent are always held by them on behalf and for the benefit of the Trustees of the Air Travel Trust. This is subject to the agent's obligation to pay it to us for so long as we don’t fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by them, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.

27. Law and jurisdiction

This agreement and our services shall be exclusively governed by and construed in accordance with English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

28. Package holidays – Key rights under the Package Travel Regulations

You also benefit from consumer protection under package travel laws. Your key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 are set out below:

• Travellers will receive all essential information about the package before concluding the package travel contract.
• There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
• Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent. Visit our contact us page for more information on contacting easyJet.
• Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
• The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
• Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
• Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
• Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
• If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract, and this substantially affects the performance of the package, and the organiser fails to remedy the problem.
• Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
• The organiser has to provide assistance if the traveller is in difficulty.
• If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. We (easyJet holidays Limited) have taken out insolvency protection under the ATOL scheme, which is administered by the UK's Civil Aviation Authority (CAA). Travellers may contact the CAA if services are denied because of our insolvency at the following details:

CAA Contact Details:

The Civil Aviation Authority

Gatwick Airport South

West Sussex

RH6 0YR

claims@caa.co.uk     

ATOL Helpline: 020 7453 6350

Website: www.atol.org.uk