Xo Hotels Blue Tower

"Chose hotel as a cheaper out of the centre option on a week that prices seemed very high in the city. Room was clean, bathroom looked to have been recently decorated and the bed was very comfortable. As I left all the beds were being replaced. One drawback is the location which I understood when booking and although not central the hotel is well served by the No 7 tram and the nearest metro is about 10 minutes walk. There are a number of restaurants and supermarkets close by. Overall a pleasant stay."

"The customer service at this hotel was good. We had some issues with our TV remote not working and it was fixed immediately. Reception were also knowledgeable about the area and answered the queries we had. The room was a good size and the pillows and bed were comfortable. However, I would avoid this hotel in future as it was very far away from the city centre and the public transport wasn't great. It would have been cheaper to book a hotel in the centre once we factored in all the ubers we had to book."

"Hello I have contacted reception multiple times to get my AC fixed. I booked just one night. My son and I got no sleep last night because we were traveling. I was looking forward to get some rest today before heading out tomorrow on another trip. We have been sweating all afternoon. I was told that they were going to reset the AC. Nothing changed. I called back and they said there is an issue, but no one had the courtesy to call me back to let me know. The lady at the front desk said the maintenance person will come tomorrow. I need a solution today. We need to be able to sleep tonight. She says there’s nothing they can do. We are extremely distressed and all she says is that is not her fault. There’s nothing that can me done. I asked for another room, she says there isn’t one available. Are there any other hotels you partner with XO that could accommodate us? Please attend my claim request soon. It’s unbearable. We need to be moved to a different room, even if it’s in a different hotel. Please take us to another partner hotel soon."