Scandic Byporten

"The one thing that stood out was the friendliness, helpfulness and smiles of pretty much all the staff I interacted with, from on the phone before arrival to correct my reservation, to live until I checked out. Very nice people!!"

"I stayed at Scandic Byporten in November 2024. I am writing this review a year later not because I still expect an apology—I no longer do. I am posting this now because I believe this information may help future travelers avoid a similar experience while visiting Oslo. 1. The Trigger (Service Confusion): On my second day, there was confusion regarding a luggage moving (porter) service for a tour pickup, which one staff member had previously confirmed. When another staff member (“Staff A”) later denied this service, I politely asked to speak with a manager to clarify the situation. 2. The Response (Late-Night Removal): Instead of resolving the issue, at around 10 PM that night, “Staff A” and a man identifying himself as the manager instructed me to leave the hotel. The reason given was that “Staff A cried in the back office.” No specific policy violation or guest misconduct was explained to me at that time. 3. Verbal Abuse (Documented): When I asked the manager to explain why I was being asked to leave, he refused to cite any hotel policy and instead made a personal remark: “I can tell by looking at your face, you’re unpleasant.” In an email dated February 19, 2025, the hotel’s General Manager acknowledged that this comment was made and issued an apology, confirming that this incident occurred as described. 4. Questions Still Unanswered: Despite acknowledging the verbal remark, the hotel has never answered these two questions: First: What specific actions or behaviors of mine led to the decision to remove me from the hotel? Second: Which hotel policy, if any, was cited as justification? 5. Additional Operational Issue: At check-in, my prepaid reservation was double-charged. This was only acknowledged and refunded after I returned home and contacted the hotel by email. Conclusion: Based on my experience, this hotel handled a service dispute by removing a guest late at night and resorting to personal remarks instead of providing clear explanations or policy-based reasoning. Travelers who value respectful communication and proper issue resolution may want to consider this carefully. (I retain all related email correspondence and receipts and can provide documentation upon request.)"

"An amazing hotel set in a great location, central to all you need in Oslo centre. Breakfast was excellent."