Hotel Principe Napolit'Amo

"The location of the hotel is good however if your at the front of the hotel it can be very noisy. The staff were very informative and breakfast was good, there are a lot of stairs or a small lift to get to the hotel which could be an issue if you have a mobility problem. We paid for a deluxe room for 2 nights, upon entering the room it was obvious that it was far from deluxe and not even superior, as per there hotels website the room was obviously just standard, there wasn't even a fridge (as advertised). We spoke with reception who stated that it was deluxe and that booking.com must have used incorrect photos, we pointed out that we booked direct with the hotel and based on the hotel's website we had a standard room, they said the pictures must be wrong and we had a deluxe room 100%. The decor was not very good, furniture dated, the windows to via Toledo didn't close properly allowing a lot of sound into the room, they even had a phone in the room with nowhere to connect it! We complained twice however received the same response that it was deluxe, it wasn't even superior, room 110 is standard as we were lucky enough to see inside a deluxe room that another guest allowed us to view. Very disappointing for what we paid, I'm sure a deluxe room would have windows that closed properly too."

"We just returned back from a 4 night stay at this hotel and had a great time. The hotel was in a fantastic location right in the middle of everything you want to visit with the Spanish Quarter on your doorstep and a 2 minute walk to Toledo metro station. The rooms were comfortable and had everything you need. We had a balcony overlooking the main Toledo road which was lovely! We are not fans of hotel breakfasts so cannot comment on this. The staff were very friendly and let us check in early, gave us information on where to go and called a taxi for us when we were leaving to go to the airport."

"Excellent location in the Spanish Quarter, with easy access to the metro and very walkable. The signage for the hotel is pretty small, so we started out with some confusion as to where/how to get in, but we got sorted out pretty quickly. Our room faced Via Stendhal, and at first I was concerned about how much street noise there was, but the windows are super solid and we had no issues at all at night. Quite a large breakfast spread, but terrible coffee -- however, on the last day I noticed the group next to us order espresso and cappuccino, which was probably the much better option. Overall, it's maybe a little more worn than the pictures on their website suggest, but that kind of adds to the faded-palace charm of the place."