Madanis Hotel

"You can’t call it a hotel, it was much more like small apartments, the lobby feels undersized and fails to creat a strong first impression. Breakfast was basic and didn’t quite meet expectation as there was little variety😕 Despite the inviting photos, the beds were a dealbreaker — uncomfortable and slippery which made it hard to get comfortable. No kettle, no coffee, no cutlery in the room. Only a 2-in-1 shampoo and finish🙁 But the staff were really helpful and tried to provide us with kettle and iron and slippers. You can find much better stays with this price."

"All praise for the hotel. I have been in this hotel twice, once in an exterior room, the second time in an executive room. Neat, spacious and clean rooms. Helpful and friendly staff. From the reception to the maids. A rich and varied breakfast. Whenever the road takes me to Barcelona, I gladly return to this hotel. Great objective recommendation."

"Hotel Madanis met most expectations: the room was clean, and the majority of staff were cooperative. Regrettably, an incident involving a staff member named Jerson left us deeply unsettled. During a city-wide power outage, the main elevator stopped working. While navigating the dimly lit stairs, I slipped and injured my legs. Jerson, who was present, showed no concern—he didn’t ask if I needed help or first aid. When I requested to use the *service lift*, he firmly refused, claiming it was “non-operational” (**which was untrue**). Later, I discovered the service lift **was functional** and used it to return downstairs. When I confronted Jerson about his misleading claim, he became confrontational and **threatened to call the police**—a shocking escalation. I calmly agreed, as I had done nothing wrong, but this hostile interaction left me feeling targeted and disrespected. To clarify: - The power outage was unavoidable, but Jerson’s **dishonesty** about the lift compounded the problem. - His refusal to assist a visibly injured guest, followed by intimidation tactics, reflects poorly on the hotel’s standards. Other staff members were kind and professional, which makes Jerson’s conduct even more jarring. While I’d recommend this hotel overall, I urge management to retrain staff on empathy, honesty, and crisis response."