Evenia Rossello

"Very good hotel, team and location, in one of the best Barcelona neighborhood the breakfast is also good, but need a freshly squeezed orange juice to be perfect."

"I stayed in this hotel for 4 nights from 2nd to 6th February as an accreditation committee member of a Business school in Barcelona. ROOM did not have basic facilities....Wifif was very slow. &. I had lunch in this hotel, as part of my fficial job and the hotel receptionist on 3rd February had agreed to include the price in hotel room bill as it was a sponsored trip supposed to be covered by Barcelona School of management. However, on the departure day, on 6th February morning, while checking out, the new receptionist YOUNG Man, FORCED ME TO PAY for the lunch. When the director of the accreditation agency visited me, we had a Soft drink too. I asked the receptionist to include it as part of the bill, becaue it is a standard prcatice to be paid by the host, since I'm there to judge the college. Receptionist for no reason got angry with me... PLEASE TEACH YOUR RECEPTIONISTS How to BEHAVE POLITELY AND THE PRINCIPLES OF CUSTOMER SERVICE."

"I recently stayed at Evenia Rosselló Hotel in Barcelona, and while the food was good, the overall experience was disappointing. The customer service was terrible—staff were unhelpful and seemed uninterested in addressing concerns. For the price I paid, I expected a much better standard of service. Although the food was enjoyable, it wasn’t enough to make up for the lack of hospitality. I wouldn’t recommend this hotel, as the poor customer service overshadowed the few positive aspects of my stay."