"I was really disappointed on my visit here, it was a long time since I stayed in Edinburgh, so I booked a well known brand, with which I had Gold status and was looking forward to being pampered and feeling special - from the moment we arrived to leaving, I felt cheated.
I was not recognised as a Marriot Convoy Gold member on arrival, no upgrade, nothing - I had paid £400 a night (£1,200 for the stay) - so expected something great - the reception area os also the foyer, the lunge and the restaurant, it looks more like a travel lodge or an old converted office block. There is one slow elevator for all guest, we waited for this a lot. The rooms were small and the furniture looked Ikea/less at best and was low quality, very few spaces in the bathroom to put anything, not even a glass to put my toothbrush in, and no water or anything - really terrible
The products in the shower and bathroom were unheard of and just smelled of menthol - just awful and not luxury or even soapy in the slightest - we had to buy our own (on top of the insane price of the place).
The room temperature was also troublesome - it was 20 degrees during our visit with the evenings around 10 degrees, so not a heat wave or tropical weather - but the top floor was like a sauna, we left the window open, but then were disturbed by local noises all hours. An zircon unit was in the room but central above the TV and pointing directly at the bed - whatever setting or temperature we set it to, it was freezing cold or off - no in-between - this really made the wheel experience even worse.
A bottle of complimentary water, or a biscuit would have been nice - but no, nothing. Our room was also left uncleaned for the second day - we vacated it and went out for a day trip to the Kelpies from 1300 onwards - and came back at 1900 to find it had not been touched - a real kick in the proverbials given we paid £400 a night.
I asked on two occasions if there were any better rooms and even had to be uncomfortable and raise that I was a Gold member for them even to acknowledge me - and then say, sorry, we have nothing for you/can't help (but they gladly took all my money!).
I live in Geneva, and it is very expensive there - but for £400 a night you can get a large superior double in the four seasons on the lake - here you get a converted office block a 20 minute walk from town (at least), a view of some other apartments/offices at best and very little in terms of comfort - certainly not a grand Marriott experience - just be prepared to be underwhelmed at every turn.
If they charged £150 a night, this would be a reasonable deal and place to stay - not a penny more - don't waste your money."
