DoubleTree by Hilton Manchester Piccadilly

"Disappointing Stay While the location is fantastic and arguably the best thing about this hotel, my recent stay was a major letdown compared to the highly structured and professional experiences I had in previous years by reception The reception team let down and training is needed as having the receptionists speak together in Spanish specially tht guy wth glasses , made me feel very uncomfortable as well as hygienically . To make matters worse, one of the morning receptionist datk hair , long nails she was genuinely angry whenever I asked a question , myself and other work group genuinely avoided speaking to her !! I also found the air conditioning was broken, leaving the room uncomfortably warm but fixed later To top it off, the signature warm cookies were never provided upon arrival. The night service requires attention as well; I called at four in the morning for a ten o'clock wake-up call, but the phone was either not answered or hung up on me, taking about ten minutes of continuous calling just to get through which i did eventually !! Breakfast was ok and staff were doing good jobat the host Management needs to properly train all areas of the staff to ensure everything works together for the benefit of the guests, as I certainly didn't feel I received the service I paid for this time around as life time member. Already booked my next 3 months at different property round the corner."

"I stay at this hotel twice a month. What really irritates me is their policy of taking an extra £50 from you when you check in as a "deposit" even thought my card is already linked to the stay. The Hilton rate details say they can do this for "incidentals" but I never have any. You then have to endure waiting for the £50 back when you check out. I stay in many Hiltons and this is the only one who adopts this. However on my last stay, this farcical system led to me being charged twice on my credit card, once for the room amount plus £50 then again for just the room amount. I called them and they were adamant they hadn't done this, even though I not only checked with my credit card who confirmed I had been charged twice, but provided the staff with a screen shot from my statement proving they took a payment on check in AND check out, but still they wouldn't admit to making a mistake. It took 4 days for the payment to be credited back onto my card. I got a fobbing off email from them and when I challenged this they never replied. I started this review by saying I stay at this hotel twice a month. Not anymore! I have switched hotel chains to one that treats guests a lot better."

"Right from the start the reception staff were so accommodating and helpful. We were able to park our car in the basement very easily. The room although small was immaculate and very comfortable. The bar and breakfast staff were so lovely. Honestly I couldn’t fault it..not quite sure of the perfumed smell in the room but other than that 10 out of 10. Ps loved the warm cookie on arrival too! A very good standard of hotel well done Hilton!"