The Savoy A Fairmont Hotel

"This was our first stay here and it was absolutely amazing from the day we checked in to the day we checked out. The staff we're so friendly and accommodating it felt home from home. The afternoon tea was delicious and well worth the money. We will be back one day when we visit London again. Oh and its so close to everything either by walking or from the tube station"

"I spent a night here to have drinks and dinner to celebrate my 53rd birthday. I had not returned to the Savoy since 2019. My memory was that of a fantastic stay then but this time I was simply amazed by the level of service provided. Check-in with Cesar at the front desk was smooth and efficient. I had the surprise of getting upgraded to one of the best suites in the hotel, suite 726 with what can only be described as having a unique view over the river and the London sights. I could have spent hours just gazing through the window. I felt really lucky and I want to say how grateful I am for this upgrade. The suite was immaculate, spacious and extremely well appointed. The amenities from Penhaligon were very nice. We had drinks with a friend at the American bar which was truly a wonderful experience. The cocktails are delicious and the staff is very kind. Breakfast was extremely good with the cinnamon French toast which was so tasty. I can appreciate the extremely high level of professionalism of every member staff I encountered during my stay. Training of staff at this hotel obviously follows very high standards. The fact that breakfast personnel was able to call you by name for example was a sign of an outstanding level of care. Check-out was very good. Overall, a wonderful stay which carries beautiful memories for me. Thank you very much to all the staff at The Savoy. I will be back soon."

"Ok this hotel is beautiful and is spotless! I don’t know how they keep it up as I didn’t see anyone cleaning! It must be the fairies in the night! Everything is perfect! The room was well appointed and equipped! Bathroom is very well designed! The included mini bar is a very nice touch but when paying £1000 a night for a standard room you’d expect perhaps this to be, regardless it was appreciated! Soft drinks, milk, waters and crisps and it was replenished daily! The American bar was not as impressive as I expected it to be, but the staff were lovely and welcoming! Paddington the musical at the savoy was incredible and a must go, probably the best show I’ve ever seen and I’ve seen them all … all Barr a few! Breakfast wasn’t included, but for this rate I feel it should be, if you compare it to the Nobu for example (best breakfast in london) and half the price of the Savoy and just as well appointed, but newer and not so iconic then yes it should be included! Personally I think at this calibre of hotel breakfast should be a given! All in all we enjoyed our 2 day stay very much although we were out and about a lot! The bed was extremely comfy and we slept very well! The only complaint I have and why I will not stay here again until it is removed or hidden in the room rate is when checking out we were faced with a 5% accommodation service charge …. I asked what this was and was told it’s basically a tip for back of house …. Office, admin, kitchen housekeeping! I’d tipped the door man, tipped the porter, tipped the valet, tipped the house keeping (left in room) tipped the bar man, re tipped the porter and retipped the valet when I left, all the while assuming they r all on minimum wage and tipping is a given in the jobs! But now the back of house feel left out cos the SAVOY is not paying them enough from my £1000 a night for a standard room! are the savoy not embarrassed about this? Should this lowly act of rolling out the begging bowl at check out to assist the savoy in paying towards their staffs wages at check out not be more suited to the holiday inn? We left totally shocked the Savoy really should consider being above this poor practice at their rates and pay their staff a better rate of pay instead of greedily expecting their patrons to pay it on leaving. Put the begging bowl away and pay back of house a better rate of pay"