NYX Hotel London Holborn

"We had an amazing experience. Tony the bartender was 10 out of 10 and knows how to make a good drink. He definitely knows his ingredients."

"Upon arrival at the hotel we were given a warm welcome and a drinks voucher for my birthday. The hotel is stylish and the decor is fantastic. Our room was also lovely with paintings and stylish decor. We used the spa and it was lovely - gorgeous pool, steam room and sauna. All on course for a 5 star review. However, on return to our room we discovered no hot water to shower. We call reception 3 times before someone came to look at the shower 40 minutes later. He told us that they’ve been having problems with the water in some rooms (and looking at the other most recent review of this hotel, the issues seem to have been going on for over a week). After 5 times of calling/discussing with someone at reception, we were offered compensation so we did feel like this was dealt with to a reasonable extent. However, we would have preferred to have been given a room with working water as they seemed to be well aware of the problem so we weren’t happy they gave us a room knowing that there was a water issue in it. When you pay £250 for one night you really expect to be able to have a shower. The were a few other niggles with the room. The air con/heating didn’t work when we arrived. This was fixed by the maintenance man. The tv had no reception so it didn’t work, but we had given up on making complaints by this point. The bar was nice and the cocktails were pleasant although service was very long, especially as not many people were in at this point. The bar snacks were tasty and we did enjoy these. The hotel is very well located and has such huge potential but the service needs to be improved. We shouldn’t have to complain 5 times about no hot water before anything was done. We didn’t get hot water and we weren’t offered another room. When we asked if we should shower in the spa, we were told that the spa showers had no hot water either."

"We stayed at the hotel for approximately four nights this past February. We arrived early in the morning, and it was clear that it was a very busy day at the hotel with many departures and arrivals. At reception, we met the duty manager, Arshad- a wonderful and welcoming person with a warm smile. Arshad greeted us with genuine hospitality, showed interest in us, and assisted us with the check-in process. Room check-in was scheduled for the afternoon, and when we received our room, it was fantastic. A spacious and comfortable room, with a nice view and an especially comfortable bed. Considering the price and value for money, we were very impressed. The hotel is in an excellent location - central and easily accessible to everything. The heated pool was not warm enough, but we still enjoyed it as well as the saunas in the spa area. The breakfast was rich and fresh; compared to many European countries, we were pleasantly surprised. Upon our arrival, there was an issue with the hot water, which was handled by the staff. Despite the inconvenience, we received special attention from the team and were offered alternative solutions. On one of the days, we returned to the room in the afternoon and encountered a maintenance staff member inside the room, even though a “Do Not Disturb” sign was placed on the door. As someone who works in hospitality, I fully understand the importance of ensuring guest comfort, and we made sure not to create an uncomfortable situation for the employee who was simply doing his job. However, in the future, it is recommended to adhere more strictly to the “Do Not Disturb” sign policy and to inform guests in advance if there is any issue requiring room access. With other guests, this might not have been received as calmly. speaking from experience. Other than that, it was an absolutely wonderful experience. We highly recommend the hotel to family and friends. And once again - special recognition to Arshad. A lovely employee who truly enhances the guest experience. Well done!"