Autograph Collection The Dixon Tower Bridge

"Lovely professional reception on arrival. Our room was great. TV was faulty but they replaced it with no fuss in a few minutes. I'd highly recommend for comfort and service. And a great location."

"As a longtime Marriott titanium member, I have been fortunate enough to sample many, many London properties. The Dixon was long one I had yet to try. I really enjoy Autograph Collections and finally decided to stay at this property. My first time was as a solo traveler. The hotel was fine. The historic part of this property is fascinating, the hotel architecture is very cool and the rooms are modern. My stay was fine. Nothing too memorable. No doormen to help with luggage, no special amenity or upgrade for high status, average service. About one year and some months later (July 2026), I stayed again with my partner. This stay again was average, even maybe a bit disappointing. It was a special stay for his birthday, but it really felt anything but special. Again, no one to help with our luggage when we arrived, front desk staff were shaken by a customer who was angry and in turn weren't very friendly (the same check in experience I'd had a little over a year earlier), no thank you for loyalty, no welcome gift or upgrade. They did deliver a small birthday cake to our room, after I'd noted my partner's birthday in the reservation. That was very much appreciated. Our room was incredibly small for two people. We had to position things very awkwardly in the room to fit our bags. Small rooms are normal for the UK and Europe, so that's not the hotel's fault, but more for perspective customers to note. Service was average all through the hotel, from the front desk to the wait staff in the bar. One night late we had ordered food for delivery from an outside service. No one from reception contacted us when it arrived. At every other Autograph Collection, the reception have either called us to let us know it arrived or placed it on a tray and delivered it to our room. I went to reception to pick the delivery up myself. There was one gentleman at the desk and I said, "Hi! Did any food arrive?" He just looked up at me and pointed his finger in the direction or where my delivery was placed. Not one word. Just pointed. The hotel feels cold and unwelcoming in every facet. My partner and I checked out early to move to the St Ermin's, another Autograph Collection, which was leaps and bounds ahead of this hotel. Even when checking out early, the staff member didn't ask if we enjoyed our stay or why we were leaving early. I'd not return to this property and would encourage other people to manage their expectations when they stay at The Dixon."

"Had a nice afternoon tea. Excellent service from Lina, in a very cool old courtroom setting. The afternoon tea was very good, and it was a calm environment."