Samara Hotel

"Unfortunately, our experience was far below what we expected from a 5-star Ultra All-Inclusive hotel. From the moment we arrived, we noticed serious cleanliness and hygiene issues, including dirty plates and glasses in the restaurants. The hotel was extremely overcrowded, and the atmosphere was uncomfortable. Desserts were left in the fridge, and the glass containers were covered in condensation. We had to go through four coffee cups before we finally found one that was clean. The staff seemed unhappy, overwhelmed and understaffed. When we raised our concerns with the hotel manager, we did not feel that our complaints were taken seriously. The overall customer service was very disappointing and lacked professionalism. The manager acted as if he had no idea what was going on and as if everything at the hotel was completely normal. Just terrible. We ultimately left the hotel on the day of arrival because the conditions were simply not what we expected from a 5-star property. Overall, a very disappointing experience. The hotel has serious issues with cleanliness, organization, staff attitude and customer service. Definitely not the standard we expected from a 5-star hotel. NOT RECOMMENDED!"

"What a great holiday we had. 10 days we were there, the staff, the room and food were fantastic. The drinks were good quality and even had freshly made up cocktails 🍸 👌. Please note that you can't walk anywhere outside the hotel grounds but that didn't bother us as we were having such a great time. Lovely small beach and they have even built easy steps to get it. We both had massages which was excellent and reasonably priced. We did go on the boat trip from the beach but unfortunately the places visited were being developed which was a bit of a shame. The boat staff were great and so was the food. The one thing that I can say was negative was the entertainment volume was so load it sounded distorted so we only went once. The serenity pool is for over 16 years old so we found that was the quietest place during the day. Can't wait to return. Thank you to all the staff that made our holiday so relaxing. 😊"

"very poor for a 5 star hotel this is an honest review positives lovely landscaped gardens efes the bartender by the pool bar he was friendly chatty and was very considerate negatives we originally booked deluxe garden view rooms we were given a so called upgrade by the hotel the rooms were very spacious but that’s where the positive ended , one of the rooms, your view was a brick wall with pipes running along it housekeeping was poor the rooms were never cleaned properly it took 4 days to empty a bin, I ended up doing it myself , the bathroom was exactly the same I ended up Having to clean it , when the floors were mopped it was like they wet the mop and put it on the floor leaving excess water on the floor and a puddle by the door, dangerous considering it was a tiled floor, it left the room feeling very damp. the room had very little natural light and had to have lights on, there was a little patio but was not private at all, we could hear everything that was going on opposite and above the room. the food was mediocre not a lot of variety, and at best was only warm there was not many labels telling you what the desserts were the hotel was extremely busy if you wanted a sunbed then you would have to put a towel out at 6 am entertainment was non existent we went once to a Turkish night it lasted 15 minutes the staff knew very little English so was hard to communicate There are a lot cats which sometimes was very noisy late at night , and would walk all over the counters and curl up on your sunbed, the worst was we actually saw a cat spray and marked its territory on the front of a coffee machine (disgusting) the hotel could not accommodate the amount of guests that was there it was too busy overall not a great place to stay and would not recommend"