"We visited as a family of 4 with 2 young children under 5 for over a week during April, staying in a family room. Despite some positives, there is an underlying lack of resource and cost cutting that ultimately lets the resort down. This may become an essay so hope it’s a comprehensive read!
*Check in and check out: Arrival was straightforward and we got into our room fairly quickly after having lunch. A resort map would have been a helpful addition to the welcome information provided on the sheet.
Regarding late checkout, we were told it was unavailable due to full occupancy, yet availability was showing on booking websites the same day. If late checkout is not offered, this should be stated as policy rather than being handled dishonestly and being lied to for convenience.
*Cleanliness: This for us was probably the most conflicting part of our stay. Our room was reasonable but dusty in parts, with an uncleaned fridge containing empty bottles. I had to go over with wipes on arrival!
We would probably be out the room from breakfast at 8/9am until 3/4pm at times and even then we would either find the room not cleaned or just about being finished for any requested turn overs.
The impression we got is that the cleaners have far too many rooms to maintain that the quantity is far too much to deliver on quality. When our cleaner did do it properly it was perfectly fine, but all the days in between felt like a rushed job.
This was reflected in some of our feedback during an evening meal when management go around asking guests to fill an online survey. This must’ve been fed back to the cleaning team and our cleaner as after that I was not only hounded by our cleaner but other cleaners about the feedback we had left. I was asked repeatedly to leave the cleaner 5 star feedback as “big boss not happy” I’m not sure if it’s commission based or how the workload or feedback is managed but it became clear that unless you leave a good review the guest becomes the target. Which even when we got access to the room we were asked to leave 5* star and this was before I had even seen the room itself.
In general the resort and grounds are well maintained, especially the communal toilets and showers. They were always in very good condition when we were at the pool and beach. I think it’s mainly the larger hotel windows that need a good clean if I had to be very picky.
*Room facilities and maintenance: Positives included a kettle, coffee machine, daily replenished drinks and resort offer water refill stations, a nice eco friendly touch. The towel system was impractical as collection happened in the morning but replacements often didn’t arrive until late afternoon. Take your own towels to avoid this.
A blocked sink was resolved promptly on request. Would think housekeeping would have flagged it before arrival though?
The air conditioning in our room wasn’t working - it blew air, but not cold. While this wasn’t an issue on cooler days, it became uncomfortable when temperatures exceeded 30°C. We reported it to reception twice, but it’s unclear whether anyone attended, as no maintenance notes were left while we were out.
Eventually, we stopped chasing it and slept with the balcony door open. It wasn’t ideal, but we managed. For a resort of this standard, functioning air conditioning in a family room should be a basic expectation.
Flies were also a significant issue, far worse than anywhere else we have visited in Tunisia. There was minimal visible effort to manage this by the resort, with fly fans only appearing on one evening in the restaurant. Need to make a better investment to manage this.
*Food and restaurant: Variety of food was always decent and would be your standard selection, with a mix of grill items every day. We appreciated the kids corner for easy trips to get children favourites like pasta, chips, potato, rice to avoid the main queues. The chocolate fondant and lemon tart in particular were lovely desserts - some of the best we’ve had at any resorts so recommend trying!
The main issue is that the restaurant is the resort’s only dining option, so it’s consistently overcrowded. The serving stations aren’t sized to match the number of guests, leading to constant congestion, especially during evening meals.
Finding a table at dinner was particularly difficult. As a group of four, we often had to circle the restaurant to find a spot. Turnover was slow, and even when tables became free, they weren’t reset quickly enough. Basic items like cutlery, napkins, and glasses were often missing, and staff clearly struggled to keep up.
The food experience highlighted how understaffed the resort felt. The team were always rushing and rarely had time to engage, and even the chefs described their workload as nonstop with little to no rest.
Special thanks to Houda and Firaz who looked after us during our stay.
*Pools & beach: The beach was a highlight of our stay. Was well maintained, clean, and with clear water. There were plenty of sunbeds, and the shoreline is close, making it easy to keep an eye on children.
The children’s pools were also enjoyable, with easy access to sunbeds, a good water depth, and plenty of slides and features that the kids loved. However, the water features are switched off between 12–3pm, which feels excessive, as not all guests leave for lunch during that time. It came across as a cost-saving measure rather than a guest-focused decision.
The staff at the beach bar stood out as some of the friendliest in the resort. Special thanks to Wajjib and Muhammad for their warm and consistent service.
The indoor pool was the biggest disappointment. Due to “hotel policy,” it isn’t heated during spring and summer. While understandable in consistently hot weather, this didn’t make sense on cooler, cloudy days when outdoor pools were too cold and the indoor pool was no better. It felt like an impractical rule, especially for guests who may need warmer water for comfort or health reasons. An indoor pool should be usable year-round, and this again seemed like a cost-cutting decision with little consideration for guest experience.
*Children entertainment & animation: The playground was a nice feature for children, with slides, swings, and a seesaw all in good working order. We didn’t use the kids’ club, but when we looked inside, there were indoor activities like games and colouring. There was also a small soft play area, which would have been great, but it was closed off. It would be worth repairing, especially for use during poor weather.
Our experience with the animation team was mixed. Some were friendly, welcoming, and proactive in sharing activities, while others were less engaging and didn’t acknowledge guests. We also noticed that a few seemed to focus their attention mainly on female guests, which at times created some uncomfortable situations.
That said, Luka stood out as a real positive. Consistently cheerful and a great asset to the team.
*Overview: Toward the end of our stay, members of management did approach us during lunch to ask for feedback, which was appreciated. However, mealtimes especially with children aren’t the most convenient moments for these conversations, and by that stage it felt too late for any meaningful improvements to be made.
The resort is diverse and has a number of positive aspects. With better resourcing, less emphasis on review culture, and fewer cost-cutting measures, it could be an excellent destination.
Unfortunately, we felt the focus is more on appearances than the finer details, and the quality doesn’t always match the impression it gives. For that reason, we wouldn’t choose to return unfortunately."
