Sol Tenerife

"Having read reviews previously I can say they are too harsh, the welcome from reception was not fantastic have to say. I’m on my third day and here on my own with my 9yo girl, the kids club staff are the hidden gem, they are the most enthusiastic caring fun and energetic people and deserve big recognition as to why I would come back next year! The food is fine unless you want a Spanish authentic meal but who expects that with this sort of hotel? Rooms dated but they are there to sleep in! Really appreciate Daniel, noemi from kids club who are fab."

"I don’t normally leave reviews but in this instance I feel like I need to, I very nearly changed hotel after reading all the negatives but pleased I didn’t, myself and my 19 year old son had the best 4 nights here, was the room slightly dated? Yes but it had everything we needed, nice space, big bathroom and a lovely little balcony looking out to sea, we was in block b so away from the strip, we could hear some background noise from leonardos but nothing that keep us awake, the staff was very friendly and the hotel is in a great location, liked the fact you can’t go put towels down till 8.30 so you don’t need to get up at the crack of dawn, we was only b&b but the breakfast was really nice, lots of choice, did find prices abit steep at the bar for pop and beers but I just went to the supermarket on site to take back to the pool, lots of lovely bars and restaurants and not to much of a walk up to the fountain, probably wouldn’t stay in the height of summer as I don’t think there’s nearly enough sunbeds for the amount of guests but would definitely return for a winter break, if you, like me panicked about reading the reviews please don’t, it’s really not that bad, we had a lovely time 🥰"

"I stayed at Sol Tenerife for the second time from 20th January to 5th February this year, and once again, I had a wonderful holiday overall. First and foremost, I cannot praise the entertainment team highly enough. Daniel, Noemi, Nadia and David are truly exceptional at what they do. They are the biggest asset to this hotel. They are knowledgeable, friendly, approachable and completely professional and consistently positive at all times. The fitness classes are fantastic, with a great variety on offer to suit different abilities and interests. I particularly love that many of the classes take place in the garden area – it creates such a calm, retreat-like atmosphere that makes the sessions even more enjoyable. The team bring such positive energy to everything they do; they are upbeat, motivating, and always manage to put a smile on your face and lift your mood no matter how you’re feeling. They are genuinely the heart of the hotel and a huge reason I continue to return. Their energy and enthusiasm enhance the guest experience. The evening entertainment is also diverse and enjoyable and well worth staying in the hotel in the evening to watch and get involved in. The bar and restaurant staff are also excellent - welcoming, attentive and always happy to help. During my stay, I unfortunately had an issue in the restaurant with another holidaymaker who would not leave me alone. A special mention to Alberto, the waiter from the restaurant, who handled the difficult situation quickly and professionally, ensuring I felt safe and supported. I was incredibly grateful for how seriously he took my concerns and how promptly he resolved the matter, he handled the situation with outstanding professionalism. His response was exemplary and made me feel safe and supported, which means a great deal when you are away from home. In terms of the hotel itself, there are areas that would benefit from a cosmetic upgrade, particularly around the pool where some of the paintwork is beginning to deteriorate. However, this did not prevent me from enjoying my stay, and I would not describe it as a bad hotel at all. Unfortunately, my experience with the reception staff was disappointing. I had a significant issue with my room, as dirty toilet water was leaking onto the bathroom floor. Despite reporting this three separate times, I was not offered a room change and felt my concerns were not taken seriously. I ultimately had to go through Jet2 to have the situation resolved. This was frustrating and disappointing, especially as the rest of the hotel staff are so attentive and professional. I would give the entertainment team and bar staff 5 stars for my experience I have had and genuinely cannot praise them enough. However, it is a shame that the front of house experience lets the hotel down. Front-of-house staff are the first point of contact for guests, and in this instance, they failed to provide an acceptable level of service. That said, the hotel is in a fantastic seafront location and I’ve never had any issues despite Veronica’s being next door. Overall, it’s a great hotel, and in particular, thanks largely to the incredible entertainment team, they are the reason I continue to book this hotel. I have already booked my next two holidays here and genuinely cannot wait to return."