Sol Tenerife

"Dreaming of a vacation? So were we. And we chose this “outstanding” hotel. If you’re ready for an adventure where the main prize is your own patience, this place is for you. Check-in: The Bathroom Challenge You arrive after a long journey. The first natural need — a restroom. But here comes the surprise: the lobby bathroom is locked and the key will only be available at 3 PM. What is the administration hiding? No idea. But after finally getting inside, suspicions start to form… The Room: A Trip to the 70s With a Nightly Soundtrack They hand you the keys with a smile. You go up to the room and discover that instead of a sea view — the most expensive category — you get a front-row view of a karaoke bar that will “delight” you with vocals until 2 AM. Complain? At reception they politely shrug: “Sorry, many arrivals, maybe tomorrow we’ll change something.” Complaints are written into a shabby notebook — either computers are in short supply, or they are really committed to the 70s aesthetic. And that aesthetic lives in every detail of the room: Furniture: should have been thrown out twenty years ago. Air conditioner: controlled by a four-position switch; doesn’t cool, just blows. Bathroom: about 50 cm long — difficult to fit even standing if you’re of average build. Safe: mechanical key, as if you’re in a Soviet hotel for foreign tourists. Beds: narrow, on wheels, impossible to push together. Mini-bar: empty. They will fill it with soft drinks for a modest 55 euros. The Hotel’s “Feature”: The Local Wildlife The real hosts here are cockroaches. They visit regularly, and flattened ones can lie around for weeks. Housekeeping apparently doesn’t handle those. Public Areas: The Genius of Cost-Cutting Heading to dinner, you notice the carpet in the hallways: worn through to holes, carefully taped over with duct tape. Soundproofing? Nonexistent. Balcony doors don’t close properly. But don’t worry — there’s an all-inclusive bar. By 2 AM you won’t care what they’re singing outside. Nightmare Night & Morning Hell If you somehow fall asleep despite the karaoke — don’t expect rest. At 6 AM the morning “concert” begins: lawnmowers, high-pressure pumps — you’re a guest, remember? Want to breathe morning ocean air? Too bad: exits to the property are locked from midnight to 8:30 AM. The only alternative route is through the nightlife area — covered with the consequences of last night’s parties. Beach Service: They Charge Even for a Towel Thinking of getting a beach towel? Surprise: you need a deposit, and every exchange for a clean one costs 1 euro. No wonder most guests bring their own. If you find a sunbed that isn’t broken and decide to swim — the desire disappears once you see the pool bottom: dozens of patched but unpainted spots. But at least there’s one toilet near the pool you can enter without a key — a true event! There are also washing machines — 5 euros per load. How often do you see that? Room Change: A Victory With Embarrassing Conditions They eventually agree to give you the room you actually paid for — not the one they failed to resell. An hour of negotiations, but success! Except… you must leave your current room at 12:00, and the new one won’t be ready before 13:00. Where should you go for that hour? Luggage Room: A Security Threat Disguised as a Room The luggage room is just a room. You carry your things in and… that’s it. No staff. Stay there as long as you want. So reviews about stolen electronics are anything but exaggerated. Verdict We could go on, but we’re exhausted. This hotel is a perfect guide on how management can turn a vacation into the worst experience in Tenerife. You definitely don’t need this place. Save your money and your sanity."

"Stayed here the 14th until the 18th. Upon check in staff were rude for no apparent reason whatsoever. I went to my room and started to unpack and felt warm so I put the air con on, to my surprise it was not working. I went straight to reception to be told that there was nothing they could do and to come back in the morning. So a restless night sleep after a long day travelling is not something I imagined but I had to put up with it. I then came back in the morning to be told maintenance would look at it. I then went about my day and when I returned to the hotel hot after a long day in the sun to my shock again the aircon was not working, so for a third time I went back and to reception, they told me at that time again there was nothing they could do (brining in mind I had checked on booking.com an they had rooms available so they could have easily changed my room this day). Finally after the 4th complaint they said they could change my room THE DAY AFTER!! Absolutely horrified this is what i get for €660. I doubt I will return to this hotel again. Oh to add the cherry on top the hotel is full of cockroaches."

"Do NOT waste your money on this place!!!!! The only thing this hotel has going for it is the proximity to Veronica’s strip. If you even do see that as a positive. But unless you’re a 19 year old tasting their first bit of freedom and planning to stay out every night until 5am there’s no way you could see that as a positive. Went in November. Dread to think about the noise level in the height of summer. Even with the balcony doors closed the room was shaking from about 11pm until 4am The Aircon in the rooms don’t work. There was 11 of us on this trip for a family members birthday and out of 7 rooms booked, not one room had working Aircon. There was mould on my curtains in my room and the toilet brush still had human faeces and toilet paper attached to it from the previous occupier. Both an absolute abhorrent health and safety risk. The bar staff at the pool were rude and wouldn’t serve one of our party a coke because they had taken off the wristband due to sensory issues and even though they explicitly told them that, they couldn’t care less. I will never recommend this hotel to anyone I know. The only thing this place has going for it is the reception staff. The housekeeping staff were pleasant also albeit probably poorly trained. I feel I have wasted my hard earned money on this place. Avoid avoid avoid"