"I rarely leave reviews, but after my experience at this hotel I feel it is important to warn others about what they may be walking into before spending their hard-earned money here. What was supposed to be a relaxing holiday quickly turned into one of the most disappointing and frustrating experiences I have ever had while staying away from home.
The first thing that struck me upon arriving was the general condition of the hotel itself. Rather than feeling welcoming or well-maintained, the place felt neglected and poorly cared for. One of the most shocking discoveries was the mould growing on the walls in several areas of the hotel, including in guest accommodation. Seeing mould inside a room where guests are expected to sleep and spend their time is unacceptable. Aside from looking unpleasant, it raises serious concerns about hygiene, maintenance standards, and the health and wellbeing of guests staying there.
Unfortunately, the problems did not stop there. The swimming pool areas, which are usually one of the highlights of any holiday, were equally disappointing. Dirt stains were visible throughout the pool areas, giving the impression that cleanliness and upkeep were not a priority. Instead of looking inviting and refreshing, the pools looked tired and poorly maintained. Many guests choose hotels specifically because of facilities such as swimming pools, so finding them in such a condition was extremely disappointing.
One of the biggest frustrations during the stay was the behaviour of the cleaning staff. Basic privacy and respect appeared to be completely ignored. On multiple occasions cleaners entered or attempted to enter rooms without knocking first. Being disturbed while asleep because someone walks straight into your room without warning is not only frustrating but completely unacceptable in any hotel environment. Guests deserve privacy and should be able to relax without worrying that someone may enter their room unexpectedly.
Even more surprising was the attitude displayed when guests happened to be in their rooms during cleaning times. Rather than politely asking when it would be convenient to return, some staff members appeared irritated or annoyed that guests were actually occupying the rooms they had paid for. It felt as though guests were being treated as an inconvenience rather than valued customers. A hotel should make guests feel welcome and respected, not as though they are causing problems simply by being present in their own accommodation.
Security around the hotel was another major concern. Throughout the stay there appeared to be very little in place to prevent unauthorised individuals from entering the property or accessing areas intended for guests only. There was little visible monitoring, and it often felt as though anyone could simply walk into the hotel and move around freely without being questioned. Whether or not an incident occurs, guests should feel safe and secure while staying away from home. Instead, the lack of visible security measures created unnecessary concern and left many people questioning how seriously guest safety was being taken. For example I seen two girls with h10 wristbands constantly in the hotel one of them sleeping after what appeared to be 1 can and another who although behaved usually had to get sick in a toilet which was totally unacceptable
The dining experience was another major disappointment. Food quality is one of the most important parts of any hotel stay, especially for guests who have paid for meals as part of their package. Unfortunately, the food served here fell far below expectations. Meals lacked freshness, variety and quality, and many dishes appeared unappetising from the moment they were placed out. Rather than looking forward to meal times, many guests viewed them as something to simply get through. A holiday should not involve searching for alternatives outside the hotel simply because the food being provided is so disappointing.
Perhaps the single biggest issue affecting comfort throughout the stay was the complete failure of the air conditioning system. During warm weather, functioning air conditioning is not a luxury but a necessity. Yet in room after room the air conditioning either barely worked or did not work at all. Nights became almost unbearable as rooms trapped heat and offered no relief from the temperatures outside.
Sleeping became incredibly difficult. Instead of waking up refreshed and ready to enjoy the day, guests found themselves waking throughout the night because of the excessive heat. Many mornings began with waking up drenched in sweat, feeling exhausted rather than rested. Spending night after night in such conditions quickly takes a toll on comfort and wellbeing. Guests should not have to endure sleepless nights because a basic service advertised by the hotel fails to function properly.
The excessive heat inside the rooms also made it difficult to stay comfortable and properly hydrated. Guests returning from long days outside expected to cool down and recover in their rooms, only to find themselves escaping one hot environment for another. A functioning air conditioning system is one of the most basic expectations in accommodation operating in warm climates, and its absence significantly damaged the overall experience.
Room cleaning standards were equally disappointing. Rather than rooms being properly cleaned and maintained each day, it often felt as though the bare minimum effort was being made. In many cases it seemed that the only task completed was replacing towels before leaving again. Beds were not always properly attended to, surfaces were left untouched, and rooms rarely felt refreshed after housekeeping visits. Guests expect a clean and comfortable environment, particularly after spending a full day out of their rooms, but that expectation was rarely met.
What made many of these issues even more frustrating was the attitude encountered when raising concerns or asking questions. Customer service should be one of the strengths of any hotel, especially when problems arise. Instead, guests were often met with dismissive responses or unhelpful attitudes. Simple questions sometimes felt like inconveniences to staff members rather than opportunities to assist customers.
There is a significant difference between staff being busy and staff being disrespectful, and unfortunately many interactions fell into the latter category. Guests who politely asked for information or assistance often felt as though they were being brushed aside rather than listened to. Hospitality is built upon making visitors feel welcome and valued, yet that was not the atmosphere experienced here.
By the end of the stay, it became clear that the problems were not isolated incidents but signs of deeper issues regarding maintenance, customer care and management standards. Mould on walls, dirty pool areas, poor housekeeping practices, lack of privacy, ineffective air conditioning, security concerns, poor food quality and unhelpful customer service all combined to create an experience that fell far below what guests should reasonably expect from a hotel.
Holidays are supposed to be opportunities to relax, recharge and enjoy time away from everyday stresses. Unfortunately, this stay achieved the exact opposite. Rather than returning home with positive memories, many guests left feeling frustrated, disappointed and relieved that the experience was finally over.
Based on this experience, I would struggle to recommend this hotel to friends, family or anyone looking for a comfortable and enjoyable stay. There are simply too many fundamental issues that require attention before the hotel can meet the standards most travellers would expect. Until significant improvements are made to cleanliness, maintenance, customer service and security, potential guests should think carefully before choosing to stay here."
