"After reading the reviews, I went into this holiday with realistic expectations, however, as a four star hotel, I still expected a base level of quality that unfortunately wasn't met here.
I'll start with the positive aspects of this hotel. The actual decor of the main hotel is very nice, and the pool is one of the standout parts. The room itself was very spacious and clean and we loved the view from our balcony (although the air conditioning was pretty bad). Also adding that the location of the hotel is great as it's not too far from the airport, has the beach within a 5 min walk and a bus direct to Palma for a day out.
However, there were so many aspects that let this place down. The food was the main one. There was a lack of variety and it became repetitive very quickly. While there were occasionally dishes we enjoyed, the overall quality was inconsistent. For example, the meat felt low quality and fatty, dishes were lukewarm rather than fresh and a lot of the side dishes were just bland. By the end of our 5 night stay, we genuinely considered eating out even though we had paid for the meals in our package. The desserts were generally better though.
The restaurant itself felt cramped and congested. There was basically no atmosphere with no background music and even one lunchtime where the lights weren't even on. The drinks service was another frustration, I think offering free water at dinner is a basic thing but instead we had to order this each night. Most nights, nobody would come to our table to take a drinks order at all, once only coming when we were already at dessert!
Whilst I've said the decor of the main hotel was nice, it also lacked atmosphere. The evenings especially, there was nobody at the downstairs bar and barely anybody sat outside having drinks so the evenings never felt particularly lively. We did go to the sky. bar once which was a brilliant view and we saw one night of entertainment but didn't see any other events advertised during our stay.
Overall, I think this hotel has the potential to be so much better. The setup and location are really great but unfortunately all the other points mentioned above are important to get right otherwise it can really negatively impact a holiday."
