Sofitel Lisbon Liberdade

"Excellent location, with friendly and courteous staff who made our stay truly special. A special thank you to Thomas, who went above and beyond to make my husband’s birthday memorable. He arranged a restaurant reservation for us and even organised a surprise birthday cake, which was such a thoughtful touch. Our room had a beautiful view, was exceptionally clean, and was completely soundproof, making it very comfortable and peaceful. The atmosphere was fantastic, and we felt the hotel offered excellent value for money. The staff’s attention to detail and warm hospitality made our stay truly memorable. We would definitely recommend this hotel and look forward to staying again!"

"Not a luxury hotel. Rather, more like a 3-star with high hopes. Check-in: Officious, not gracious. Little to no information about manuevering through the hotel, local sites, etc. Lots of suits, few workers: I had to fetch my own luggage from check-in. The front desk does not answer the phone. The room: The wood trim is battered and bashed, showing poor maintenance. Furniture was dusty and superficially cleaned; the chairs had tears in the fabric. When the matter was brought to management, the response was that all the rooms are the same, and we can send someone to review the housekeeping. No one was dispatched. Little storage area available to place clothes for a several-day stay. We had to live out of our suitcases/cubes. No iron in the room. View of the mezzanine roof; felt like we were assigned the maid's quarters."

"Nice hotel at a convenient central location. The hotel itself was smaller than expected and the rooms not very large, but the bed was comfortable and had everything you need. The service was good and the buffet breakfast excellent. The staff was friendly and very helpfull."