Olissippo Castelo

"We recently stayed at Olissippo Castelo and overall had a really enjoyable experience, with a few notable issues. First of all, the location: yes, the hotel is set quite high up, and the hill can look a bit daunting at first. However, it honestly wasn’t as bad as we expected. For the incredible views you get over Lisbon, it absolutely makes sense. The surrounding area is lovely and full of character, and even the walk down towards the sea felt much shorter than anticipated. Our room itself ended up being a highlight. We had twin beds and a balcony, actually one of the largest balconies available, which was a really pleasant surprise and made our stay feel extra special. Unfortunately, the main downside was the check-in experience. Before travelling, we had emailed the hotel to ask about the possibility of a twin room with a balcony. We were told this couldn’t be guaranteed, and we clearly stated that we did not want to proceed with any upgrade if it wasn’t certain. The hotel confirmed our booking had not been amended. So it was quite a shock when, after checking in and settling into our room, we were later told at reception that there would be an additional charge for the balcony. This hadn’t been mentioned at any point during check-in. When we explained the situation, it led to a stressful back-and-forth, even after showing the email confirmation stating we had not agreed to any changes. To their credit, after escalating it the manager decided to honour the room without the extra charge, which we really appreciated. Still, the situation created unnecessary stress at the start of our trip, especially after a long journey. A couple of smaller points: There is a €50 deposit required for the safe, which feels quite steep and would be better included in the room cost. The breakfast selection was decent, but surprisingly there was no toaster despite a wide range of bread options. Overall, this is a great hotel with fantastic views, a charming location, and comfortable rooms. However, clearer communication, especially around upgrades and charges, would make a big difference to the guest experience."

"This is a great little hotel and we can’t fault it . The staff are helpful and the hotel is very clean. Nice breakfast. Great location next to the castle"

"This hotel was completely misrepresented. It is not a 4 star hotel, I’m not even sure it would qualify as a 3 star hotel. First of all it was very smelly and not in old hotel in an old city kind of way but I a I had a hard time breathing here. The breakfast was not good at all. The pastries were old. The staff was completely unhelpful. The bar was basically where the breakfast was basically just there so that they could say they had a bar. But it didn’t matter because the lobby/bar smelled so bad you’d never want to hang out there. It’s not worth the price but the. Again even if it was free I wouldn’t stay here. Horrible."