Boutique Hotel Westervilla

"If you are fine with that the location is slightly outside off the most touristy areas this is a great place! We came by car so one of the things we were looking for was the possibility to park. Here you have a great place to park and not too complicated to navigate to get to the hotel. Downside, maybe, is that you are a bit away from the city center and the tram, but that has advantages too - we did not mind at all. The hotel is small in size but has a lot of charm and personality. Very helpful staff. As with many of the older houses in Amsterdam, expect steep and narrow stairs. Not easy to navigate if you have a lot of luggage. Overall a very nice stay and many new things to explore in the area."

"Having previously stayed at Westervilla in Dec '23 where we had an amazing time, we returned in Dec '24 along with 2 of our friends, with high expectations. Sadly, our expectations were dashed soon after arriving. As we checked in, we realised the restaurant (which previously was a chilled and intimate, but subsequently has had a rebrand since we last visited) was busy with very large (and loud) Christmas party groups. We weren't warned at all in advance of arriving, and when we questioned also found out there was to be music playing for the party too. Less than impressed, we had no choice but to chance it and stay as it was too late to cancel and rebook something else. On our first night of 3 (Friday night) we had extremely loud thumping music underneath us until 1am. When we spoke to the staff, they couldn't have cared less and just offered ear plugs. Also, when we enquired about speaking to the manager we were told 'he's not here, just email'. No offer of any resolution or promise to get the manager to contact us. The following day we enquired if we were to experience the same hellish noise as we had on the Friday night. We were assured that there were no full parties on the Saturday night, and that the music would stop by 11pm. We once again enquired about talking to the manager and were once again rebuffed with 'email'. Sadly, our Saturday night experience was just as poor, although no parties as such, thumping music resonated through the floor of our room, well past the promised 11pm. I went down at 11;25pm where I was told the music would stop in 5 minutes. The music DID stop, but what DIDN’T stop was over an hour of scraping and banging furniture, shouting staff, slamming doors, all this after two nights of complaints about noise from 50% of their entire guests that weekend! We once again emailed (having not had any response to our original emails so far) On the Sunday, we finally had contact via phone from the Manager, Mario. I’d like to credit him with trying to resolve the situation. We sat down at the restaurant below the rooms where our group of 5 (spread over 3 rooms) spoke to him. He understood our frustrations, and was frustrated at his staff’s lack of compassion, driving us to email, and for not further raising our issued with him. He said that he would like to offer us a free meal that night, and the owner, Christian would refund one night of our stay. We explained that after two nights of completely disturbed sleep, that we were fully expecting two nights to be refunded. Mario said he would go back to the owner and make our case, and agreed it was a reasonable request. We did enjoy a complimentary meal we were offered on the Sunday night, but of course that really isn’t a huge cost to the hotel/restaurant at cost price. Sadly, on our last day after we had checked out, Mario called to say Christian, the owner would not budge on our request for a refund on the two nights. We explained our disappointment but of course had no choice but to accept the refund of one night, we did explain that when asked to review the hotel, we could only be fully honest about our experience, and lack of satisfactory resolution. It is such a shame that after an amazing experience 12 months before, that we would now never return to Westervilla. The staff (other than Mario) really couldn’t have cared less about our discomfort, and the owner didn’t care enough to offer us the compensation we clearly should have been offered. I have never ever written this before, but I would advise people to avoid staying there as a hotel guest. We are back in Amsterdam in July for a concert, and Westervilla should have been our natural choice, we will now take our custom to a hotel where our custom is fully valued."

"Negatives: Very small room (Dinsdag) with hardly any storage for clothes (little more than a coat stand) and no drawers which meant we couldn’t unpack our suitcases so they took up a lot of the minimal available floor space. No lift. It’s basically a restaurant with rooms so no lounge area to sit and relax. Positives: Clean. Comfy bed. Free parking. Good, powerful shower."