Bastion Hotel Amsterdam/Zuidwest

"I don't know why this hotel doesn't have a better rating here. It's a good hotel. The bathroom is really small, but functional. The shower is good. The room has good space, the TV is great, and the bed was very comfortable. It's not a new hotel, and the carpets in the hallways may be replaced during renovations. But the room has wooden floors and was clean. It's close to Lelylaan station – you can walk there if the weather permits. I think it's a good option if you need to stay relatively close to the airport and still plan to spend the day in Amsterdam. Staff is friendly."

"We were put in this hotel by our airline due to cancellations at Schiphol Airport. We spent 2 nights here - our airline were diabolical service wise but that’s not something I can say about this hotel. The reception staff were helpful and remained calm despite multiple errors by airline with passengers not having rooms for the right amount of nights. This happened to us and we were given late checkout so we could try and sort it, when we couldn’t they were very welcoming in their lobby area for the rest of the day! They also helped us heat up our food for lunch! We ended up booking in for the 2nd night. The rooms have all you need, they are basic but nothing wrong with them! Beds are comfortable but quite soft! The experience with the staff was the standout for us - especially given how stressful the situation was - THANK YOU to all the staff that worked the 4th-6th January! We were certainly very grateful for your hospitality!"

"The hairdryer didn't work properly, it stopped working every 30 seconds you used it for a while, and then worked again for another 30 seconds, I tried to call reception with the phone in the room but didn't work either or didn't answer, and we were in the sixth floor and in a rush. Netflix was restricted and my account couldn't work. The cleaning wasn't great. Otherwise it was fine."