Allure

"we booked the garden apartments as there was small kitchen for a friend who had coeliac disease so it’s handy to have. The apartments were clean and well appointed some signs of wear and tear but other than it was a good value place to stay in the centre of Amsterdam. wewe checked in fine and obviously paid the €300 security deposit, as we checked out on the 31st of May and confirmed the check out online and to the hotel where the keys needed to be handed back. I’m still waiting for the security deposit to drop into my bank account. This is a poor service as I’ve tried to contact the Hotel several times via email and telephone but I’ve not been successful. Please be wary if of the security deposit because I’m still waiting for mine!"

"Some of the staff especially a man on the day we checked out in front of my daughter tried to get in my face and intimidate me with physical actions. Puffing his chest out getting in my space trying to make me feel terrible in front of my child. He tried to charge 25 euro for two bowels of cornflakes which we didn’t eat in the breakfast bar as we had missed the time. We had breakfast twice and offered to pay for this as we felt 25 euro for cornflakes was a bit steep. He flat out refused to take my money and again threatened police or worse. I asked to speak with the manager again this was refused. Really bad experience and I have followed up with legal advice on this. Total bill Would have been 75 euro all in for 2 days of minimum breakfast which I would one no issues paying but 25 euro was too much and no negotiation no talking just the staff member acting like a bully."

"If this is what you are looking for in your vacation: - rats crawling in floor slabs - impressingly sour reception staff - walls made of paper? so you can hear a pen drop 2 levels above, and certainly the construction work going on during the weekend - mold - staff welcoming you to a room they have heated up to 30+ degrees - extensive smoking outside your windows- your only source for air Then you have certainly come to the right place - although you will pay hansomly to get your room. Good luck!"