easyJet holidays has today announced a new move to provide even greater flexibility to anyone due to travel this June, July and August.

Industry terms and conditions generally state that customers who have paid a deposit but do not make their balance payments will lose their deposit. The new initiative launched by easyJet holidays changes this. It allows any customers with existing bookings for holidays this summer to retain their deposits as a credit towards a new holiday booking to be made within the next year.    

This new move complements the existing options offered by easyJet holidays to customers who have fully paid for their holidays and are due to travel in this year’s peak summer months (June, July, August).

Customers can change their existing bookings online to another holiday currently on sale and due to depart up to October 2021[1]. For a limited time, customers choosing this option will also be offered a discount off their new holiday as a thank you.

Alternatively customers have the choice of receiving their holiday cost back, plus an extra amount as a thank you, as online easyJet holidays credit to use towards a future holiday[2].

easyJet holidays hopes to be able to send customers on holiday this summer so the remaining option for existing customers with a peak summer holiday planned, is to keep hold of their booking. Any customers still wanting to travel this summer should make any outstanding balance payments towards their holiday as normal. Customers with fully paid holidays in this scenario do not need to do anything currently.

The company, like others in the travel industry, is currently only cancelling holidays in strict departure date order to ensure the approach is as fair as possible to customers, whilst closely monitoring FCO Travel Advice. When a holiday is cancelled, easyJet holidays is offering customers full refunds back to their original payment method. The holiday company has reiterated its commitment to processing full refunds for cancelled holidays as quickly as possible and to date has been averaging 13.4 days within the normal 14 day requirement window.

easyJet holidays has already been offering amendment and online credit options to customers with earlier departure dates and the approach has proven popular with thousands of customers. Today’s news extends the options to give even more customers greater choice and flexibility.

Matt Callaghan, Customer Director at easyJet holidays said: “We can’t wait to take people on holiday again, but we know that right now there’s a great deal of uncertainty about when that might happen.

"While we remain optimistic about when we can all go on holiday again we know that there’s a range of different views customers have about their upcoming travel plans. We just want to be able to give people as much choice as possible so they can make the decision that’s right for them.

"And we believe our new deposit return solution takes this one step further as we go above and beyond our standard terms in these exceptional times. We hope the options we’re providing go some way to giving people more of a chance to book something to look forward to. At the same time we’re working hard to process refunds for holidays we’ve had to cancel, and so far on average, we’ve been able to do this within 14 days.”

easyJet holidays launched in November 2019 and is an ABTA member. All payments made towards an easyJet holiday are financially protected under the ATOL scheme.

The easyJet holidays website is available here www.easyjet.com/en/holidays and its latest travel information can be found here https://www.easyjet.com/en/holidays/info/travel-information 

 

-ENDS-

Notes to editors:

For more information, interview requests or imagery, please contact the team on
Holidays.pressoffice@easyjet.com / 01582 280508

About easyJet holidays:

easyJet holidays offers great-value beach and city holidays to more than 100 destinations across Europe. The ATOL-protected holidays company, combines easyJet’s flexible flight programme, handpicked hotels and best-in-class technology to provide hassle-free personalised holiday experiences. The holidays operator is an ABTA member too providing additional reassurance to customers under the UK’s most trusted travel scheme.

With transfers included on beach holidays, 23kg hold luggage included as standard on all bookings, and over 5,000 hotels, across over 500 resorts, easyJet holidays allows customers to holiday the way they want.

All easyJet holidays are covered by its Protection Promise, an industry leading policy giving customers ultimate flexibility, protection and reassurance. The Promise offers a refund guarantee, freedom to change a booking, a reduced balance due date, a Best Price Guarantee and deposit refunds, should plans change, letting customers book with confidence.