"The Pros:
All the staff were very friendly. Everything from the cleaners to the management said good morning or hello with a smile on their face. Id read a few reviews about Maria which were negative but each time we spoke to Maria she was just as helpful and friendly as the rest of the staff.
The hotel is visually lovely. It's recently been done it and everything looked really nice.
We were self catering and ate out a lot so didn't use the restaurant so can't comment. We also didn't use the downstairs pool either as we had no kids with us but our balcony saw last of that pool and it looked nice.
We didn't use the gym because we were out through the day every day but I did have a look around the gym and the equipment looked really good. You could do a full workout and hit every body point in there. Looked clean and of a good standard.
We used the rooftop pool a few times if we got back from exploring early enough and up there was really nice. Pools were lovely, seating was all comfortable and it has some decent views.
The Cons:
The walls are unbelievably thin, you can hear everything from next door, even them flicking the light switches. Luckily we had neighbours who weren't very noisy but if you got some noisy ones you'd be screwed. Each morning the 'noise ' started at just before 7.
We were room 3104 and the 'noise' was anything from people walking in the corridor, cleaners using the cupboard which is connected to our room, the door on the stairs slamming shut and literally anything, because you could hear literally any movement. The cupboard connected to our room was a problem. In our bathroom there was a window which was frosted glass and looked into an internal cupboard which goes water pipes and cleaning equipment. I thought this was a bit mental because although it's frosted glass you could still make it a naked body if they've come out of the shower or were did using the toilet. It was also very noisy due to it's usage each morning. The other main noisy but was the door on the stairs. This door self closes and slams. It needs some soft closing hinges or even better, just remove it. It's no longer used for security due to the newer doors at reception where you scan your card so just get rid of it.
That's noise covered. Honestly woke us up everyday at just before 7am, luckily we get up early anyway but I would rather wake up naturally as opposed to being woken up.
Now on to the shower, it's tiny. Simply tiny. Nothing else to say about it really water pressure was fine and we had lots of hot water, it's just so small.
Comfort is a huge issue for this hotel. Baby other reviews have outlined this.
The mattress on the bed at like concrete. My body is broken after sleeping on it for a week. The sofa is also rock hard but that's more acceptable than the mattress.
The hotel need to address the noise and comfort. If they do that then I think this hotel would be fantastic. Unfortunately the two issues highlighted (I know I mentioned the shower but I can live with that) and the frosted glass window (just cover it!!!) really do let it down.
I hope they address these issues as it has so many good points."
