Covid commitments

During these uncertain times we’re here to do all we can to give you peace of mind and comfort when it comes to your holiday.

We’ve created a video to explain some of the changes you can expect to see and we’ve introduced three key Covid commitments to make sure you have a comfortable, enjoyable and safe holiday. It also details how we will support you in case the impact of Coronavirus means changes need to be made to your holiday plans. And you’ll find some essential reading further down this page.

On top of our Covid commitments which set out our short term approach and support to your holiday plans, we’ve permanently overhauled our standard booking conditions. We launched our industry leading Protection Promise to give you greater reassurance and flexibility when planning or booking a holiday – find out more about this here. 

1. Safe and enjoyable holidays
   • Nothing is more important to us than being able to make sure you have a safe and enjoyable holiday. To do this, we have introduced enhanced safety measures at each stage of your journey.
   • With safety and enjoyment front of mind we will cancel any holidays where the UK Foreign, Commonwealth & Development Office (FCDO) advises against all but essential travel. We’re constantly reviewing bookings ahead of planned travel dates to give holidays as great a chance as possible to go ahead. If it’s likely your holiday will be impacted we’ll be in touch to discuss your options, and unless you’ve already taken action to cancel or change your booking, we will make a carefully considered decision on whether your holiday is able to go ahead in the week leading up to your departure date.
   • Even where the FCDO advice permits travel, if at the point of departure there is a known requirement for routine quarantine or self-isolation on arrival in your holiday destination, our standard response is that we’ll cancel your holiday. If it’s likely that your holiday will be impacted by these restrictions, we’ll get in touch no later than a week before your planned departure date.
   • We’re part of easyJet so all of our customers fly on our own airline and this means we have total control over in-flight cleanliness and safety and a range of bio security measures have been introduced. In recognition of our high standards, the airline has been certified with the 4 Star COVID-19 Airline Safety Rating by international air transport rating agency Skytrax.
   • Our hotel partners are required to comply with the public health requirements as set out by their local authorities. This means things may have to be a bit different for a while. We’ve put together a short video below which explains some of the changes you may see on your holiday.
2. On your side
   • We’ve been offering as much flexibility to customers as we can during these difficult times and we will continue to adapt our standard booking conditions to give you as much control as possible.
   • We have made a permanent and industry leading change to our standard booking conditions as we recognise that it’s more important than ever to give you greater reassurance and flexibility. We introduced our Protection Promise. All the detail is here, but it means you can book now and make changes later up to 28 days before you travel, and if you cancel your holiday we’ll refund you and we’ll even return your deposit back to you as credit. We’re also so confident of our great value, that under our best price guarantee, if you find the same holiday cheaper elsewhere we’ll beat the price.
   • We will do all we can to be flexible and support you if you’re unable to travel due to local restriction tiers. We ask you to get in touch with us as soon as possible to discuss your options.
   • If we have to cancel your holiday, you’ll receive a full refund back to your original method of payment.  We are proud that during these exceptional times, we’ve been able to refund customers within an average of 12 days from cancellation – we know how important this is to you. Additionally, depending on when you're departing, if you don’t feel comfortable paying your full holiday balance we will refund your deposit to your easyJet holidays account so you can use it to book a future trip with us.
3. There for you
   • We’ve provided some essential reading for you on this page with links to the most up to date and relevant information for your holiday.
   • We’ve added some useful information to our help centre specifically about Covid-19. Plus there are some handy travel tips you can find here.
   • In addition to our in-destination partners, when you’re on holiday, our UK based team is available 24 hours a day to support you.

Just like at home, in order to comply with local public health requirements, things are a bit different in our holiday destinations right now and some amenities may not be available. We hope this video explains some of the changes you may see on your holiday to help ensure your safety and comfort.

It’s really important that you read, understand and act on the UK Foreign, Commonwealth and Development Office advice regarding entry requirements for your destination. This may mean completing and submitting documentation at least 24 hours before travelling and having the relevant confirmation to show at your departure airport. You may even be required to take a Covid-19 test and submit a negative test result before you travel.

Failure to comply with any entry requirements will likely result in being unable to travel or being denied entry on arrival in your destination. Governmental advice and policy is subject to change at short notice and so you should keep checking the FCDO page for your destination. You can sign up via the government site for alerts for the country you are travelling to.

Before you go, it’s also worth taking the time to read the FCDO’s foreign travel checklist, which includes information on preparing for any overseas holidays.

For destinations within the European Union, you can find up to date travel information around the availability of places like restaurants, bars and beaches here. They also have links to national websites for coronavirus related tourism information.

The National Travel Health Network & Centre is a UK government organisation which produces travel health guidance for travellers going overseas from the UK.