Covid commitments

During these new and uncertain times we’re here to do all we can to give you peace of mind and comfort when it comes to your holiday. We’ve created a video to explain some of the changes you can expect to see and we’ve introduced three key commitments to make sure you have a comfortable, enjoyable and safe holiday. You’ll also find some essential reading further down this page.

1. Safe and enjoyable holidays
   • Nothing is more important to us than being able to make sure you have a safe and enjoyable holiday. To do this, we have introduced enhanced safety measures at each stage of your journey.
   • With safety and enjoyment front of mind we will cancel any holidays where the UK Foreign, Commonwealth & Development Office (FCDO) advises against all but essential travel. We review bookings on a rolling basis around four weeks before your planned travel date to give the holiday as much chance as possible to go ahead. At this point we’ll be in touch to discuss your options, and if you choose to not take any action with your booking, we will make a carefully considered decision on whether your holiday is able to go ahead in the week leading up to your departure date. 
   • Even where the FCDO advice permits travel, if at the point of departure there is a known requirement for routine quarantine or self-isolation either on arrival or when landing back home under UK governmental entry requirements guidance for your booked holiday destination, our standard response is that we’ll cancel your holiday. If it looks like you might be impacted by new government regulations, we’ll get in touch as soon as possible. We want to give your holiday the best chance as possible of going ahead so we’ll make a final decision on this in the week leading up to your scheduled departure.
   • We’re part of easyJet so all of our customers fly on our own airline and this means we have total control over in-flight cleanliness and safety and a range of bio security measures have been introduced. In recognition of our high standards, the airline has been certified with the 4 Star COVID-19 Airline Safety Rating by international air transport rating agency Skytrax.
   • Our hotel partners are required to comply with the public health requirements as set out by their local authorities. This means things may have to be a bit different for a while. We’ve put together a short video below which explains some of the changes you may see on your holiday.
2. On your side
   • We’ve been offering as much flexibility to customers as we can during these difficult times and we will continue to adapt our standard booking conditions to give you as much control as possible.
   • If we have to cancel your holiday, you’ll receive a full refund back to your original method of payment.  We are proud that during these exceptional times, we’ve been able to refund customers within an average of 12 days from cancellation – we know how important this is to you. Additionally, depending on when you're departing, if you don’t feel comfortable paying your full holiday balance we will refund your deposit to your easyJet holidays account so you can use it to book a future trip with us.
3. There for you
   • We’ve provided some essential reading for you on this page with links to the most up to date and relevant information for your holiday.
   • We’ve added some useful information to our help centre specifically about Covid-19. Plus there are some handy travel tips you can find here.
   • In addition to our in-destination partners, when you’re on holiday, our UK based team is available 24 hours a day to support you.

Just like at home, in order to comply with local public health requirements, things are a bit different in our holiday destinations right now and some amenities may not be available. We hope this video explains some of the changes you may see on your holiday to help ensure your safety and comfort.

It’s really important that you read, understand and act on the UK Foreign, Commonwealth and Development Office advice regarding entry requirements for your destination. This may mean completing and submitting documentation at least 24 hours before travelling and having the relevant confirmation to show at your departure airport. You may even be required to take a Covid-19 test and submit a negative test result before you travel.

Failure to comply with any entry requirements will likely result in being unable to travel or being denied entry on arrival in your destination. Governmental advice and policy is subject to change at short notice and so you should keep checking the FCDO page for your destination. You can sign up via the government site for alerts for the country you are travelling to.

For destinations within the European Union, you can find up to date travel information around the availability of places like restaurants, bars and beaches here. They also have links to national websites for coronavirus related tourism information.

The National Travel Health Network & Centre is a UK government organisation which produces travel health guidance for travellers going overseas from the UK.