Covid-19 information

During these new and uncertain times we’re here to do all we can to give you peace of mind and comfort that your holiday can go ahead as you planned. We are introducing three key commitments to make sure you have a comfortable, enjoyable and safe holiday. 

1. Safe and enjoyable holidays
   • Nothing is more important to us than being able to make sure you have a safe and enjoyable holiday. To do this, we have introduced enhanced safety measures at each stage of your journey and we will only provide holidays we know you can enjoy.
   • We’re part of easyJet so all of our customers fly on our own airline and this means we have total control over in-flight cleanliness and safety.
   • Our hotel partners are required to comply with the public health requirements as set out by their local authorities, so things may have to be a bit different for a while – we’ve put together a short video below which explains some of the changes you may see on your holiday.
2. On your side
   • We’ve been offering as much flexibility to customers as we can during these difficult times and we will continue to adapt our standard booking conditions to give you as much control as possible.
   • If we have to cancel your holiday, you’ll receive a full refund back to your original method of payment.  We are proud that during these exceptional times, we’ve been able to refund customers within an average of 14 days from cancellation – we know how important this is to you. Additionally, if you don’t feel comfortable paying your full holiday balance we will refund your deposit to your easyJet holidays account so you can use it to book a trip at another time with us.
3. There for you
   • We’ve provided some essential reading for you on this page with links to the most up to date and relevant information for your holiday.
   • In addition to our in-destination partners, when you’re on holiday, our UK based team is available 24 hours a day to support you.

Just like at home, in order to comply with local public health requirements, things are a bit different in our holiday destinations right now. We hope this video explains some of the changes you may see on your holiday to help ensure your safety and comfort.

For destinations within the European Union, you can find up to date travel information around the availability of places like restaurants, bars and beaches here. They also have links to national websites for coronavirus related tourism information.

There is helpful advice relating to coronavirus from the UK Foreign and Commonwealth Office. The FCO also provide specific country level information, where you can find up to date information and advice for your destination. 

The National Travel Health Network & Centre is a UK government organisation which produces travel health guidance for travellers going overseas from the UK.