Covid-19 information

During these new and uncertain times we’re here to do all we can to give you peace of mind and comfort that your holiday can go ahead as you planned. We are introducing three key commitments to make sure you have a comfortable, enjoyable and safe holiday. 

1. Safe and enjoyable holidays
   • Nothing is more important to us than being able to make sure you have a safe and enjoyable holiday. To do this, we have introduced enhanced safety measures at each stage of your journey.
   • While safety is front of mind, we’re also committed to only providing holidays we know you can enjoy. This means we will cancel any holidays where, before you depart, there is a known requirement for routine quarantine or self-isolation, either on arrival in the destination or when landing back home.
   • We’re part of easyJet so all of our customers fly on our own airline and this means we have total control over in-flight cleanliness and safety and a range of bio security measures have been introduced.
   • Our hotel partners are required to comply with the public health requirements as set out by their local authorities, so things may have to be a bit different for a while – we’ve put together a short video below which explains some of the changes you may see on your holiday.
2. On your side
   • We’ve been offering as much flexibility to customers as we can during these difficult times and we will continue to adapt our standard booking conditions to give you as much control as possible.
   • If we have to cancel your holiday, you’ll receive a full refund back to your original method of payment.  We are proud that during these exceptional times, we’ve been able to refund customers within an average of 14 days from cancellation – we know how important this is to you. Additionally, depending on when you're departing, if you don’t feel comfortable paying your full holiday balance we will refund your deposit to your easyJet holidays account so you can use it to book a trip at another time with us.
3. There for you
   • We’ve provided some essential reading for you on this page with links to the most up to date and relevant information for your holiday.
   • In addition to our in-destination partners, when you’re on holiday, our UK based team is available 24 hours a day to support you.

Just like at home, in order to comply with local public health requirements, things are a bit different in our holiday destinations right now and some amenities may not be available. We hope this video explains some of the changes you may see on your holiday to help ensure your safety and comfort.

The UK Foreign and Commonwealth Office provide vital information relating to coronavirus, along with specific country level information. It’s really important that you read, understand and act on the FCO advice regarding entry requirements for your destination. This may mean completing and submitting documentation at least 24 hours before travelling and having the relevant confirmation to show at your departure airport. Failure to comply with any entry requirements will likely result in being unable to travel or being denied entry on arrival in your destination. Governmental advice and policy is subject to change at short notice and so you should keep checking the FCO page for your destination.

For destinations within the European Union, you can find up to date travel information around the availability of places like restaurants, bars and beaches here. They also have links to national websites for coronavirus related tourism information.

The National Travel Health Network & Centre is a UK government organisation which produces travel health guidance for travellers going overseas from the UK.