Mercure Paris Butte Montmartre Basilique

"Lovely cool clean rooms, very convenient to all amenities. All the staff very cheerful and helpful especially lèa and Sam. That's the good. Less good manager swipes your visa card for 150 city tax about 65 and rest a deposit??? Not clear what for. My last day in paris, late flight home, I was eating lunch and checked my bank balance. 655 had unknowing to me been removed by the hotel.my last day was spent arguing over double payment. Staff could see I was double charged but nobody was on site to refund. Had to leave with a promise it will be sorted but I remain c. 700 out of pocket with my stay ruined. Nice hotel shocking management, do not let them see your card as they seem to think your money is theirs. Trip type"

"We stayed for one night and had a very pleasant stay. The reception was very friendly and our room was very comfortable with striking decor. Not a huge amount of space but who needs a huge room when you are about and about Paris all day. Here is what I liked -very comfortable bed and pillows -different interior styling -quiet room -good shower that did not leak -Decent toilet paper -very clean Here is what could be improved -the lighting was a little bit dim for me -the thermostat was locked at 20°C and I prefer 19°C but having said that I slept well. Every member of staff we met was very friendly and helpful."

"Birthday treat from my wife and great city break. Hotel was in perfect location"