Too Hotel Paris - MGallery

"Stay dates: June 18, 2026 Reservation through Travel Agency I’m a frequent visitor to Paris and have had excellent experiences at other MGallery properties (e.g., Paris Bastille Boutet). This stay at Too Hotel Paris – MGallery was the exception, and I’m posting so fellow travelers know: if you feel uncomfortable, it’s not you — it’s the hotel’s responsibility to fix it. What happened: 1. Undisclosed limitations On arrival we found the bar closed for a private event and construction around the hotel. None of this was disclosed on the website or at the time of booking. Transparency matters when you choose a hotel. Now I tell you construction around the hotel, taxi hard to get in this area, pollution should be raised as a concern. 2. Family setup not properly prepared We were told the room was for two people only. The hotel added a baby cot “as an exception” for our 3 year old kid but provided no bedding. Our kid slept under our clothes. If a property agrees to a cot, it must be safe and properly setting. 3. Early departure request mishandled The first evening we tried to cancel the second night via travel agency (the page showed a partial refund; we accepted about €50 loss). The next morning we were told the hotel refused. A rigid “non‑refundable” stance doesn’t excuse non‑conformities or undisclosed restrictions. 4. Sanitary concern not independently verified The next morning we also noticed bite marks on my partner and child (both have allergy histories) which made us decided not to stay at this hotel anymore. The hotel later said an internal check found nothing and suggested it could be “summer bugs from outside,” but offered no independent report. When guests—especially children and allergy sufferers—raise concerns, independent verification is basic due diligence. 5. Service attitude: microaggression is real At checkout on June 19, two front‑desk employees remained silent. Yes, silent. No smiling, no greeting, no farewell, no explanation, while other guests received friendly interactions. The hotel later explained it is a communication issue. How it can be a communication issue happens while communication and talking not ever existed? I’ve had anti‑discrimination training, and I can tell this issue is a recognizable microaggression. It’s not a language issue; it’s a hospitality issue. Why I’m sharing: 1. Guests shouldn’t have to accept undisclosed limitations, incomplete setups for children, unverified sanitary reassurances, or cold, exclusionary behavior. If you feel uncomfortable, it’s not your fault. The property must meet clear standards of disclosure, safety, and respect. I used to stay at Paris Bastille Boutet and it was amazing. We checked out during the midnight in that hotel, the staff still remained energetic and say bye to us. 2. As a mom, I just want simply tell you not go to this hotel, because they don't welcome your kids. They want some business people around their hotel, not kids."

"A pleasant and restful experience at this hotel. The staff were polite and extremely accommodating. I especially appreciated our very easy check in after a long day of traveling. The breakfast at the hotel was surprisingly delicious! Flaky and buttery croissants, decadent hot chocolate, and freshly squeezed orange juice were my stand outs. The rooms are very clean, comfortable beds, and the rooms have wonderful views. The bar in the hotel had great food and great views. The waitress and hostess were brilliant. Just a few cons. The shower floor was very slippery. I almost hurt myself. Another con: No room service from the hotel itself. Lastly. The mini fridge wasn’t stocked with anything except for one bottle of water. Overall, a great stay and I’m looking forward to another stay."

"Very modern, minimalist design hotel with an Asian-Japanese restaurant on the 25th floor with a view. The only French dishes are the very good deserts - one does not have the feeling of being in Paris. The staff are very friendly and helpful. The rooms are clean and functional with a comfortable bed - very good housekeeping. However, the “ workspace” is a narrow wooden board behind the bed with a wooden stool - this is very uncomfortable. The hotel and rooms would benefit from some color - it is a bit too grey in brown as color scheme. The continental breakfast is fine and adequate while the full breakfast buffet could be upgraded."