V Hotel Sharm El Sheikh

"We arrived at 1pm the reception gave us forms to fill with our information literally after a long flight we were obliged to do the receptionist work. After that they told us at 3pm gonna be the check in . We wait for about an hour and they keep telling us five more minutes meanwhile nobody understands English. The rooms weren’t not close to each other and the beds were single even if we were couples. The ROOM it was nice to view but if you pay attention u can see that was unclean. The bathroom tiles molded , water wouldn’t flow, sometimes to hot sometimes too cold. The mirrors splashed of water and the toilet was with full of Sh** dots. The bathroom would constantly smell. The housekeeping wouldn’t tidy the room till past 4p.m but I can’t blame them because it looked they were in the lack of workers . We had a fridge with drinks which normally at every 5star resort it gets filled everyday but there drinks were $$. FOOD literally nothing to eat. Salad was all dry everyday, bread also, there were only some pizzas and noodles. For everything unlike a 5star hotel u had to self service which wasn’t correct at all which was costing us to much time to get up wait in line and bring whatever we needed to its good to mention that even at some restaurants they had with ‘reservations’ we were obligated to self service. DRINKS bottled water almost everytime warm , the soft drinks were mixed with water, nobody knew how to make a proper cocktail plus the part where u get to wait in line for 10-15mins for a drink. Beach pool was okay it had a transport bus the negative point we had to exchange cards for towels and theybe removed if u leave. STAFF for most of them i felt sorry bc they worked so hard but there was a part of staff who were so rude , for example one morning i woke up to drink a coffe meanwhile the hotel was soooo unclean from the other night so i sat down in a couch full of dirt and food lefties where i had to clean the place so i can sit and while drinking the coffe i was helding my heel on the side of couch (it was clean) and a worker cane to me and said remove ur feet from the couch. It was so inappropriate bc it was a relaxing “zone” i was supporting my heel literally not feet and at least if there was someone to complain about the cleanliness it was me. So i don’t recommend it at all with all that amount of money u can go somewhere where at least u d be offered a glass of water. The view from the far is perfect but the quality not even close ."

"Upon arriving at approximately 11:00pm, the hotel initially appeared impressive. However, once we entered our room and began unpacking, it quickly became apparent that the room was in an unacceptable condition and far below the standard expected of a five-star all-inclusive hotel. The issues included: • Stains on the bedding. • Hair on the bed and floor. • Toothpaste marks and other signs that surfaces had not been properly cleaned. • Sticky residue on bedside tables. • Mould in the bedroom and bathroom. • Significant limescale build-up on the shower head. • Poor overall hygiene and cleanliness throughout the room. As the room was clearly not fit for occupation, we immediately reported the issues to reception. We were repeatedly told that someone would attend the room within 5–10 minutes. Despite waiting and making further visits to reception, no one arrived for approximately an hour. A cleaner eventually attended and spent around 45 minutes cleaning the room. As a result, after a long day of travelling, we were unable to settle down and go to bed until approximately 2:00am. This significantly affected the first day of our holiday and left us exhausted before our holiday had even properly begun. Unfortunately, even after the cleaning visit, many issues remained unresolved, including the general cleanliness of the bathroom and stains that remained on the bedding. The following day, after further complaints, we were moved to another room. However, this room also presented problems. During our stay, we discovered a cockroach in the room, which was immediately reported. Pest control attended, but throughout the week we repeatedly observed pest-control activity on our floor, raising further concerns about hygiene standards. Additional issues in the replacement room included: • A constantly leaking tap. • A toilet that continuously dripped. • A shower that regularly overflowed and flooded the bathroom floor. • Ongoing maintenance issues that interfered with our holiday. We raised these concerns both with the hotel and with easyJet Holidays during our stay. On one occasion, after requesting room cleaning, we returned from the gym after approximately 90 minutes to find the room still unavailable due to cleaning and maintenance work. We were repeatedly told that work would be completed within a few minutes, yet the delays continued. This prevented us from using our room, showering and enjoying our holiday as planned. Eventually, we had to ask staff to leave and return later because we had already lost so much time waiting. No one ever returned to complete the work. The issues experienced throughout our stay did not simply amount to minor inconveniences. A holiday is intended to be an opportunity to relax, unwind and enjoy quality time away from the stresses and responsibilities of everyday life. Unfortunately, our experience was the complete opposite. A significant amount of our holiday was spent reporting problems, waiting for staff, speaking to reception, being moved between rooms, waiting for cleaners and maintenance staff, and repeatedly checking whether issues had actually been resolved. Instead of feeling comfortable and relaxed in our accommodation, we felt constantly unsettled and on edge. The condition of the rooms meant that we regularly found ourselves inspecting bedding, checking the bathroom, looking for signs of further cleanliness issues and worrying about hygiene standards. After discovering a cockroach in our room, this feeling only worsened, and we no longer felt comfortable within the accommodation that we had paid for. The disruption began immediately upon arrival and continued throughout the week. Many hours of our holiday were lost dealing with complaints and waiting for issues to be addressed. Rather than spending our time relaxing by the pool, enjoying the facilities and making the most of our holiday, we found ourselves repeatedly chasing solutions to ongoing problems that should never have existed in the first place. The food and beverage offering was also substantially below the standard that we would reasonably expect from a hotel marketed and sold as a five-star all-inclusive resort. The late-night food provided upon arrival, which easyJet Holidays had advised would be available, consisted of stale miniature burger rolls containing only a slice of cheese. This was extremely disappointing after a long day of travelling. Throughout the holiday, the food quality remained poor, with limited variety and many dishes consisting of basic stews, vegetables, pizza and pasta that were repetitive and lacked quality. The overall dining experience fell significantly below our expectations of a five-star resort. The all-inclusive drinks offering was equally disappointing. Alcoholic drinks were extremely limited and appeared heavily watered down. There was no cocktail menu available, only a mocktail menu, which was not representative of the premium all-inclusive experience advertised. The à la carte restaurants were also disappointing. Alcoholic drinks were largely unavailable, with only wine and soft drinks being offered. There were no cocktails available and the portion sizes served were exceptionally small, more akin to children's portions than those expected in a full-service restaurant within a five-star resort. Furthermore, many members of staff were unhelpful, dismissive and at times appeared irritated when concerns were raised. We frequently felt that our complaints were not being taken seriously and that reasonable efforts were not being made to resolve issues promptly. This was particularly disappointing when we were raising legitimate concerns regarding cleanliness, hygiene and maintenance. We booked this holiday in good faith through easyJet Holidays, trusting that the accommodation and facilities advertised had been appropriately vetted and met the standards described. We do not believe the experience we received was representative of a five-star all-inclusive holiday, and we therefore request compensation that fairly reflects the loss of enjoyment, inconvenience, distress and disruption caused throughout our stay. I have photographs and videos documenting the cleanliness issues, mould, maintenance problems, flooding shower, pest concerns and overall condition of the accommodation, all of which can be provided upon request. I also have evidence of the complaints made during our stay."

"We had a decent stay, our children really enjoyed the slides, the pools are nice. In the beginning we were given a horrible old 2 bedroom room, which was unclean and worn out, some mold on the walls. They changed our room to a newer one after asking and showing proof, so keep in mind that they do in fact have better rooms. The food was decent, tho we missed fresh juices and some healthier options for drinks. The majority of hotels guests are russian speaking so the staff automatically speaks russian with you, animation also happens in russian."