Savoy

"Loved loved loved this hotel. The staff was great, from the front desk (Martin was so helpful!) to the dining room where servers hustle to put out (wonderfully varied) fresh food and clear away your plates. The room was very large, the bed comfortable, the bathroom perfect. The room was refreshed and cleaned daily. There is a large terrace on the roof, but no great views. At first, it felt far away from the city (maybe a 30-minute walk to Old Town down a hill) but the tram is right outside the door and it runs about every five minutes to whisk you to the sites. I would stay here again in a heartbeat."

"I want to give this hotel five stars for so many reasons, but I cannot because of the extremely hard uncomfortable beds. The age of the beds is obvious from across the room by the appearance of the sagging, wrinkled appearing box springs. When you lay on the bed, it feels so hard. Sleeping in the bed was very uncomfortable, leaving my hips, shoulders and back sore from the hard pressure points. I asked the person at the desk if they had a room with newer better beds, but was told only that she would see if housekeeping could put on a mattress topper. The mattress topper never appeared. Five nights of poor sleep on the hard, uncomfortable mattress makes me glad to leave this hotel and not come back. The good things about the hotel include that it is quite beautiful, is in a quiet and pretty area away from the tourist crowds and yet the rest of Prague is easily reached because a tram stop is less than 20 meters from the hotel. A monastery with a restaurant and brewery is in easy walking distance. The hotel breakfast is quite good, with a variety of hot and cold foods. The coffee from the automated self-serve expresso machine is not very good though. Outside of the horrid bed, our room was nice. It was quiet, large, had air conditioning, and had a window that opened if we wanted fresh air. The bathroom had a large bathtub, as well as a separate walk-in shower. The toilet was in a small water closet separate from the bathroom with the tub and shower, making it easy for one person to use the toilet while the other person could be in the bathtub or using the shower. So, in summary, our stay at this beautiful hotel was an experience that was very disappointing because of the horribly uncomfortable, hard, worn out bed!"

"Beautiful hotel, but beware of the construction. We stayed at Hotel Savoy Prague and overall had a mixed experience. First of all, I really liked the location. It is in a quiet, green area, and I found it very convenient. You can easily walk downhill to the tram, and coming back up is even easier by tram. The neighbourhood itself is peaceful and pleasant. The hotel is very clean, and I absolutely loved the interior design. In my opinion, the decoration and atmosphere of the hotel are easily worthy of a five-star property, even though it is a four-star hotel. The building has a lot of character and feels elegant and special. Unfortunately, there was one major problem that seriously affected our stay: construction directly outside our room. We had specifically booked a room with a balcony facing the garden/internal side because we wanted a quiet room. Instead, there was major construction directly opposite our window. The scaffolding was only a few metres from the room, with workers moving around at eye level. We could not comfortably open the curtains or enjoy the privacy we had expected from a garden-facing room. Even worse, the construction work started at around 7:00 in the morning. That is very early when you are on holiday and expecting a quiet room. I strongly believe the hotel should inform guests about this situation before arrival. It should either be clearly mentioned on the hotel’s website and during the booking process, or guests should be contacted directly. At the very least, rooms affected by such significant construction should be offered at a reduced price. If I had known that construction was taking place literally a few metres from the window and starting at 7:00 a.m., I would have chosen a different room — or possibly a different hotel. The breakfast was another disappointment. The breakfast room itself is beautiful and perfectly matches the elegant character of the hotel. Unfortunately, the food did not. Sitting in such a beautiful, almost five-star environment while having a breakfast that felt closer to a three-star hotel was quite a contrast. I honestly cannot say much positive about the breakfast, and next time I would simply choose to have breakfast somewhere else in Prague. The staff were friendly and helpful, and they spoke English, although not always very fluently. We managed without any major problems. At check-out, I actually wanted to explain my concerns, but unfortunately the gentleman working at reception that morning spoke very limited English. He was very nice and clearly tried his best, but it was difficult to have a proper conversation about the situation. So I decided to write it here instead. Apart from these issues, I really liked the hotel itself. It is beautiful, clean, peaceful and very nicely designed. However, the construction is a serious problem. From what I could see, the neighbouring building is in very poor condition and the renovation appears to be a major project that may continue for a long time. Until the construction is finished, I would unfortunately not recommend staying in the rooms facing that side. It is a real shame, because without the construction issue, I would have had a very positive impression of this beautiful hotel. Beautiful hotel, excellent location and wonderful design — but at the moment, the construction makes it difficult to recommend."