Savoy

"The Hotel Savoy in Prague is a solid choice to explore this charming, safe, beautiful and spotlessly clean city. The Pros: - Perfect, pretty, super-safe location close to the sites but there are hills so be aware. Saying that, there are some lovely views! - The staff are polite, cheerful and helpful, especially Hana and Martin. Thanks to all. - My room - with a spacious balcony - was large, silent (thanks to Hana for arranging a quiet room) and the bed is very comfortable. - Excellent housekeeping every day. - The gym is small but good especially for a hotel gym, the quality of which can vary widely! No free weights but a superb double-stack cable multigym/leg extension, a treadmill and a cross-trainer. All seem well-maintained. - Breakfast buffet is fresh with a pretty good selection. The Cons: - My room (304) needs painting as there’s a lot of scuffs on the wall from suitcases etc. - The main shower didn’t work as the taps are stuck but the handheld shower is big and easy to use so no problem. - You have to reserve a gym space for an hour. I can live with that. But there’s a charge for this which I felt should have been included in the price. Overall though, the negative points are very small, and in no way affected my superb trip. Hotel Savoy is a great option and when I return to Prague I may well stay there again. Recommended."

"I have just returned from a very relaxing , pleasant break in Prague- enhanced by my stay at Hotel Savoy. Having previously stayed in the busier parts of the city, I appreciated the calmer atmosphere of the area.Also, my room was at the back. so blissfully quiet! The room was very spacious, beautifully decorated in Art Nouveau style , warm and comfortable. The provision of a variety of tea and coffee making facilities was a welcome extra. The large bathroom with separate toilet was a pleasure to use; Botanics toiletries were a nice added touch. The buffet breakfast was delicious -something for everyone - served in a very roomy dining room. Staff with whom I dealt were all so pleasant and helpful: organising airport transport, explaining the local tram directions and recommending local restaurants. I would definitely stay at Hotel Savoy again!"

"I have never experienced such appalling service at any hotel. During my stay, I faced repeated technical failures in my room and ongoing delays in addressing basic issues. Despite bringing these problems to management’s attention, they dismissed my complaints and outright refused any compensation, claiming there was “no reason for a refund.” I requested in advance a clear window view due to my claustrophobia, and the hotel confirmed this would be provided. However, on arrival I was given a room facing a large building, with a view of construction materials and a half-finished dirty rough structure on the side view. The room itself was not up to standard: the furniture was outdated, the radiator was leaking rusty water, the phone did not work, and the shower was broken. It took two days before the shower was finally repaired. And the shower door was broken, causing water to flood the entire floor and nearly made me slip. Instead of enjoying my holiday, I ended up mopping the bathroom floor after each shower. When I asked to change my room they're fully booked. A big lie of course. This level of service is not just disappointing - it is disgusting. Guests pay for comfort and professionalism, neither of which were delivered. The management’s attitude shows a complete lack of care or accountability. Training staff after the fact does nothing to fix the terrible experience I endured. They literally ruined my holiday. I strongly advise anyone considering this hotel to look elsewhere. If you value respect, responsiveness, and basic standards, this hotel will not meet your expectations. The staff including managers David Hofmann, Tereza Vydrova acted with a full of ignorance and arrogance - they showed no understanding of management or customer satisfaction. Beyond shocking hotel and the service. I was shocked that it was rated as a 4 star hotel as my room was a 2 star at best! The mattress very old & hard, no way to have a great night sleep on it. Avoid this hotel at all costs."