Melia Tortuga Beach Resort and Spa - VIP Level

"Antonio helped me verry goodif you need him hé will help u with eveything you want to know verry good Guy and guide antonio for president"

"We came for a week at the end of October. Arrival at the airport was fine as we'd done our airport registration with Tui online. Cases came quickly & bus was quick to get to hotel. On arrival we were checked in quickly then passed over to what I think it's their concierge desk where they really try to sell you the vip upgrade €50 per person per night & all you get is premium drinks mini bar, use of other hotels areas, free 25 min massage - all of which we've had included at other 5* resorts on AI. They did not tell us how to book restaurants so we missed a few days being able to do this. The apartment was large, generally clean and serviced every day, the air-conditioning worked in the lounge area but not in bedrooms. Bathrooms ok but main bathroom does not have a shower screen seal so the floor flooded & we had to roll a towel up & wedge it under it to stop bathroom flooding otherwise there could of been a serious accident with all the water! Staff at main restaurant are very good, but at the bars not so friendly. Swim up bar is manned at the top end and they can't be bothered to come down to serve you so you have to shout your order up over the extremely loud music (could hear it over my earbuds at full volume). Sunbeds are not comfortable and lots of broken & filthy ones. Pool water is lovely & generally clean but watch your feet on all the broken tiles! Staff attempt to replace these at night and it looks awful with silicone & tile grout everywhere. We got the free shuttle down to the town but as soon as you step off the bus you are hassled by men trying to get hot to come to 'their family market' they see your wristband and tell you they work at your hotel but are on their day off. As a female I felt very unnerved & was constantly hassled the entire visit to the town so I didn't enjoy it. Found a lovely beach bar though caked Waffles which is worth a visit but got a taxi straight back after. Food is hit & miss but we managed to find something each night, breakfast was nice. I was ill after eating at Pasta Nostra & found staff kept taking wong food out to everyone. I asked about air-conditioning in the reception area as never seems to be on & it's very hot, even the staff were sweating and the manager told me they don't have it on as water drips into the floor and doors are always open which is a poor excuse in my opinion as this is expected in a 5* hotel. In my honest opinion this is not a 5* hotel, and has a long was too go before it reaches that standard. We have been to Sal before and stayed at a Riu which was near to 5* mark but would never come back here again. If it had been advertised as a 3* we wouldn't have minded so much but it's classed incorrectly Eric is disappointing."

"If your looking for some great experiences whilst you are here then go and see Antonio 😎 in the reception area of the hotel. We have booked with him and nothing was too much trouble he is the man you need to see. We booked the island tour and Antilon was a fantastic guide and took us places you wouldn't normally see or do. We were going to do the jet skis but had to cancel due to illness 😥."