SO Vienna

"SO Vienna is located very conveniently only a few steps from Schwedenplatz, one of Vienna's most central and well-connected public transportation hubs. The historic city centre and Prater are easily reached by short walks, the lively Danube Canal in front of the hotel as well as the charming neighbourhood surrounding it complete the picture. We travelled with family this time after our last stay in 2024, which is why it was especially important to us that things would run smoothly. The rooftop restaurant, where we were originally going to spend breakfast, was closed during our stay, an information we only caught through external reviews. The hotel had not publicly communicated the construction. Due to that situation, we had had an extensive pre-communication phase, which came with delays in response during start, but after Joebelle took over, a very effective and friendly exchange emerged. And our wish for generous status as well as premium booking upgrades were more than fulfilled. After a somewhat lengthy, still very friendly check-in, we came to our rooms. One a Junior Suite excellent in proportion and with nice views, the other one the breathtaking Presidential Suite, with unique views of all of Vienna, huge dimensions, a futuristic shower, and minimalistic design. We enjoyed the comfortable and very broad bed, the reliable daily refill of three soft drink plus snack mini bars, as well as two coffee machines. The entirety of the Suite was well-maintained and clean, with some difficulties with hot water and lighting as minor exceptions. The Junior Suite was also in good condition, even though minor stains around the bed and on the bed sheets irritated in the beginning. Special requests were fulfilled rather reliably, whereas turn-down service was not too consistent. Service friendliness convinced on all levels, also during breakfast, which was offered in a replacement room. Selection was OK and product quality decent, even though coffee was not at barista level and the buffet was not in very good shape. A special shout-out to Joebelle, who made our generous upgrades possible and had an extremely pleasant approach to guest services. When we met her in person for the first time, she would even hand us over four drink vouchers for a sister hotel's rooftop bar. Unfortunately, during the friendly check-out, our request for the use of a particular credit card was ignored, so that the final (and very fair) amount was deducted from the wrong card. That was an avoidable error. Nevertheless and after all, the value we received for the paid price was extremely good and we are certainly returning to SO Vienna in the near future."

"Good hotel but under construction - main feature - Roof bar and Restaurant under construction and not advertisd. If you are a business customer and need WiFi think carefully, per previous complaints from other guests - WiFi crawls here. Don’t advertise wifi if it’s this poor, there’s also no solution onsite from our inquiries with front desk. My family and I loved staying here (5th time back) at these prices - you expect good to great wifi as a minimum. Bar staff and crew are a pleasure as always."

"Fantastic hotell with outstanding service. The staff are exceptionella helpful, proffesional, and have remarkable ability to make every guest feel den and valued. The breakfast is both extensive and delicious. Having travelled for business, averaring around three hotel nights for the per weekend for the past 27 Years. SO/Vienna is one of the very best hotels I have ever stayed in."