Sacher

"### Hotel Sacher Vienna – Disappointing handling of a damage report We were guests at the traditional Hotel Sacher in Vienna from August 29 to September 2, 2026. Unfortunately, the memory of our stay was significantly tarnished by an extremely disappointing handling of a subsequent damage report. During our stay, we used the hotel's own valet parking service and handed our vehicle, which was only a few months old, including the key, over to the hotel staff. On August 31, we used the vehicle ourselves and spent a longer period of time directly at and around the car during an approximately 30-minute charging process. A subsequently discovered damage would have been noticed by us with a high degree of probability. The day after our departure, we discovered damage to the bodywork. Whether this actually occurred while in the hotel's care cannot be proven beyond a doubt. We reported the damage to the hotel and requested an inspection. The hotel management refused a settlement, noting that no damage was found during the vehicle inspections and that the video recordings were no longer available due to the time that had passed in the meantime. Despite extensive correspondence and our request for an uncomplicated, amicable solution for repair costs of about 400 euros, no agreement was reached. We have not yet received a response to our last message. We will now have the damage repaired at our own expense. Our intention with this review is not to assign unproven blame to the hotel. Rather, we were disappointed that we ultimately did not feel that our concerns were handled satisfactorily. Especially from an internationally renowned luxury hotel like the Sacher, we had hoped for more customer orientation, understanding, and accommodation regarding such a complaint. **Our conclusion:** The standard of a top-class establishment should be reflected not only in the service during the stay, but also in how guests are treated when a problem arises afterward. Unfortunately, our expectations were not met here."

"A great experience in a gorgeous location! We loved the torte and apple strudel. I recommend a black coffee either the cake as it is super rich! This really was fabulous. We loved the decor of the restaurant and service. There was only a 20 minute wait. We left with chocolates to take home."

"Hotel Sacher Vienna delivers exactly the kind of experience one hopes for from such an iconic property. The hotel is elegant, full of character and exceptionally well located, but what impressed us most was the quality of the service. The staff have been consistently attentive, courteous and efficient, while still creating a warm and personal atmosphere. There is a strong sense of professionalism throughout the hotel, and the overall experience feels polished without being impersonal. We also very much enjoyed the ambience of the public areas, although one small drawback is that the lounges and bars can often feel very busy with visitors who are not staying at the hotel. This is understandable given the reputation of Sacher, but as a resident guest, it can occasionally reduce the sense of privacy and exclusivity one might expect. Overall, however, this has been an excellent stay in one of Vienna’s most distinctive hotels. Beautiful surroundings, very good service and a genuinely memorable atmosphere."