Orka Lotus Beach

"( Undoubtedly one of marmaris’s ( icmeler )hidden gems. Definitely the best hotel we’ve stayed in in turkey. From the fantastic pools for couples, families and just quiet chills to its own water park, nothing compares to the orka. It’s many restaurants and snack bars there’s something for everyone and if you still want more there’s 3 a la cartes! The cleanliness is fantastic, and it even has its own private beach with its own bar and a lady who makes savoury crepes. ( also has a 24hour bar!!!) the auditorium where the entertainment is of a night is out of this world! And if you get too tired to walk they even have staff to take you around the complex on golf buggy’s. But aside from all that, one of the most memorable things to take home was how helpful and friendly all the staff are! Including the manager, Rachael, Yasin, Gürkan, memmet ,metcan, sugar in fact too many to mention. If I could give 10 stars I would. Especially to Rachael who went above and beyond for us on an issue that wasn’t related to the hotel. CANT wait till we can get back there. It was honestly the best holiday we have had. Lots of love and appreciation from Ali and Gary. Room 7402 xxxxxxxxxx"

"What an amazing holiday from start to finish. Rachel Ozdemir is an amazing lady and works very hard every day to ensure guests have the best holiday. It's because of this lady I travel to the hotel twice a year. Location is stunning you look outside onto the beach. The staff are friendly and will do anything to ensure your requirements are met. The food this year has been amazing and plenty of choice.The kids food was great..ps we loved the chicken tenders keep them coming ha. Talking about food the restaurant manager Bilal Hazar goes out of his way to make sure you are seated and we'll looked after. He is a proper gentleman. Hotel is nipping clean and I had a superior room for the 3 of us and it was lovely and big lots of room. I had no issues with noise levels what so ever. The holiday was definitely value for money and I have since booked again to go next year. Rhe atmosphere is very relaxing.Thanks to everyone at the hotel."

"The hotel complex is large but easy enough to get your bearings quite quickly. We stayed away from parts of the hotel, like the swimming pools and evening entertainment areas as they’re not our scene, so couldn’t give you an honest review on these areas. Hotel is clean, rooms are quite large and are cleaned daily. Our cleaner was brilliant, towel art most days left and deservedly deserved a tip and a mention. Beach area is tidy with a hotel bar in situ and a small hut next to it that sells the most lovely savoury pastries. Went the gym a couple of times, small and very basic but just enough equipment for a small workout. The bars around the hotel are ok, we quite liked the blue bar on the top floor which was a mellow area to drink. The cocktail list was extensive and quite good to try out, the staff here was the most friendly we met. Where do I start with the food!!! Breakfast, same everyday but more than enough to choose from. Poolside Bar (Tapas) same everyday, boring but I’d recommend the kebab wrap from time to time. Evening Food, oh dear, forget about a nice dining out experience of an evening, the main restaurant, in what can best be described as a school canteen, with a free for all. There was a choice of foods, but they were just a different take on the night before. We tried to find a quieter area to have our evening meal but had to run the gauntlet of cigarette or vapes smoke. The food was LUKEWARM EVERY NIGHT and I was told I could use the microwave to warm it up… if you took your food back to any top notch restaurant all the way down to a McDonalds, they would take the food from you, apologise and replace it! There was no visual provision for those with dietary needs and you had to ask for it and when you did, you were made to feel that you were asking for the world. The last 4 nights we dined out elsewhere and it was a much more enjoyable experience. Out of 10 for the dining experience, just about got a 1. 90% of those working at the hotel around ‘the school canteen’ and bars have next to no customer service knowhow about them, to an extent the running joke we had was that they were AI generated… although I suppose you could program an AI person to have at least a little bit of personality. The guy who heads up the Massage Area, in our opinion is rude and arrogant and really does need to go on a course in Customer Service along with the red haired girl in the Lobby bar (just a smile would be an improvement). We did enjoy the holiday, but I certainly would not re visit The Orka Lotus Beach because of the dining experiences and the less than enthusiastic staff. A nice holiday which could’ve of really been a holiday not to forget but for the dining of an evening and the customer service that worked there. … and a bit more sunnier weather! Trips - we did the Rhodes trip for a day, highly recommend."