Alcron Hotel Prague

"The room and bathroom were spotless and the beds and pillows were super comfy. We also had robes and slippers in our room, as well as a kettle and coffee maker. We were there for my husband's birthday and they left a small cake and card in the room, which was very thoughtful. Part way through the stay, a noise-related problem developed in the room. We reported the issue to reception on our way out for the day and when we returned, the manager phoned and offered to move us to an upgraded room. They also sent us a bottle of fizz for the inconvenience. We were impressed by the speed and efficiency of the response. All the staff were attentive, effective and polite. This hotel and its staff are a class act. I'd highly recommend you consider it, if you are planning a trip to Prague."

"I think that this hotel could be excellent. Unfortunately for us, the difficulties at the front desk (wrong information about free breakfast, etc - the list is long as was the time trying to determine why they insisted on the wrong info - upon leaving we were told sorry but that we had not received the right info). Then in room with no disturb sign on door, staff entered room to deliver conference gifts - although we weren't attending a conference there. The room was great and comfortable."

"Terrific location with lots of shopping and restaurants nearby. Got upgraded to a junior suite, which was not fancy, but definitely good size with three big closets. Bathroom had two sinks, which is a definite plus! A/C was needed because the bedding is a heavy duvet; we couldn’t make it work and each time asked the hotel to set it for us. Sort of a pain, but they said they couldn’t get it fixed any better. Several USB/c connectors were faulty, the shower flooded the first day, shower bar where soaps were kept sliding off - all got fixed eventually. Not enough hooks in the room to hang things, including a lack of hooks and towel bars in the bathroom- all hotels need to fix that, especially cause they would like us to re-hang towels and there is usually no place to put them. Food at this hotel was amazing - the breakfast buffet was filled with delicious hot and cold items, plus food to order, coffee drinks were self-service, lots of freshly-squeezed juices, and baked goods. Also, we ate dinner at the restaurant one night and definitely enjoyed the veggie-forward, flavorful cuisine. Excellent front desk staff, no matter when we needed them, they were friendly, spoke good English and were very helpful."