Zimmer Bosphorus Hotel

"The only good thing about this hotel is the view — everything else was quite disappointing. Here are the reasons why: First: We originally booked a room for two people with two separate beds. However, upon arrival, we were given a room with one double bed. We showed them the confirmation that clearly stated our request for twin beds, but the receptionist claimed that the agency we booked through never sent them the updated details. Even though we had the confirmation in hand, they refused to provide us with a room with separate beds. Second: Housekeeping threw away my personal toothbrush for no reason. I have no idea why they would do that — it’s unacceptable and careless. Third: The noise coming from the neighboring room was unbearable. There was loud music and singing until the early hours of the morning, and we couldn’t sleep. We complained to the reception and asked them to handle it, but nothing was done. Fourth: The breakfast experience was also unpleasant. The staff at the restaurant never smiled or greeted us warmly. It felt like we were unwelcome guests. We had to call them several times just to get a cup of tea — and the place is quite small, so it shouldn’t be that difficult. Moreover, the vegetables served were not fresh, and the simit (Turkish bread) was extremely hard and clearly not fresh. Overall, I would not recommend this hotel to anyone, no matter how beautiful the view is. The service and management are simply not up to standard."

"A 4 star hotel in a very good area in the center of Instabul.Service of the hotel in all the areas is terrible!!I do not really know how they get the 4 stars!!Staff in the breakfast are unskilled ans impolite.The staff in the room service is lazy.The staff in the reception can not speak English One of my worst experience ever.Do not book in that hotel."

"Very bad experience despite the great location. The maintenance and cleanliness are far from acceptable. The staff is extremely noisy in the hallways, and the windows are not soundproof, so you hear all the noise from the busy street. The room’s parquet was sticky, the bathroom wasn’t clean, and the showerhead was leaking. The paint job was incomplete, and there were traces of rust. As for breakfast, while the view is great, there is no self-service, and the dishes are very basic and the same every day. No fruit or juice, just cheese and a hard-boiled egg each day!"