The Elysium Istanbul

"The best thing: guest relations, Elvina was superb. We booked a full day tour with her and also the hamam - both excellent. Hotel front desk was a hit & miss. Some just didn’t seem interested in helping beyond the basics. The accommodation was spacious - we were offered an upgrade in the main building but that was to a king bed & we needed 2 separate beds as friends sharing a room. The room we had was v spacious though bedding & pillows were not the most comfortable. The hotel is split over 2 buildings (one on each side of the road), main building has some of the duplex rooms. The other has twin bedrooms and there is an underground tunnel and stairs/lift linking the two buildings. Hotel location is not far from Taksim square- though it is v hilly. The hotel restaurant is pretty good. Breakfast options are fair. The spa/pool doesn’t open till 10am so if you want an early morning swim then this is not going to happen."

"We spent a week here and had a great experience. The staff went out of their way to help us. We both got poorly while we were there (bad colds) and the waiters (Ali was one’s name but we didn’t get the other) made us hot lemon, honey and ginger to drink to soothe our throats. So kind. They just couldn’t do enough nice things for us. The food was lovely with lots of choice on the breakfast buffet as well as other meal times. Elvina helped us fill an afternoon with a guided tour that was really good! Such wonderful, caring staff that helped us enjoy Istanbul so much!"

"Stayed here for four nights with friends and had a good experience. The hotel is very well located — just a short walk from Taksim Square and the rooms are spacious ( the split level ones), and comfortable. Guest relations were really great. Selma was super , she went out of her way to make our stay enjoyable, recommending great local spots like Oligarch, Restaruants, sightseeing’s etc and helping us utlise our time well in Istanbul. Selina was equally brilliant and made sure everything ran smoothly during our stay. The team even accommodated us with a late checkout, which was much appreciated. Overall, very professional, friendly, and helpful staff across the board."