"Our experience at this hotel was very disappointing, and I am sharing it so that other travelers can take it into account when choosing a place to book, and so that the company takes measures to improve the extremely poor manners of the staff, especially in the front desk department, who are the ones on the front line and represent the image of the company, and it is expected that they should have at least basic courtesy.
Although the hotel is centrally located and very well situated, it is a shame that workers with very little professionalism and courtesy are serving guests.
On the day of our departure, Wednesday, February 4 at 12:00 p.m., we experienced a totally unacceptable and incredible situation with the receptionist. We are used to traveling and dealing with many different personalities, we work with the public and we know that it is not easy, but the arrogance with which this person spoke to us left us stunned — we couldn’t believe what was happening.
At the moment of check-out, a woman of about 30–35 years old adopted an arrogant attitude toward us and in a rude manner shouted from the reception desk “if you’re leaving, then goodbye” (we did indeed have that day’s check-out). She showed a very bad and unpleasant attitude: she responded in a rude way and in an ugly tone, and when I approached her to ask why she was yelling and being disrespectful toward us, who were paying guests, she didn’t even bother to look me in the face while I was speaking. I asked for her name and she refused to give it, saying she didn’t have to, which demonstrates a great lack of professionalism and basic respect toward guests.
In addition to what happened at the reception during check-out, on the same day we were disturbed in our room on several occasions before the 12:00 p.m. check-out time.
The first time was around 10:45 a.m., when a housekeeper entered the room directly without knocking or announcing herself. We were sleeping and were startled to find her inside. We informed her that we would be leaving before 12:00 and that we needed to rest. She apologized and left the room.
The other two times occurred at 11:10 a.m. and 11:35 a.m., when a different housekeeper knocked on the door to urge us to leave the room. The first time I got up and again told her that we would be leaving before 12:00 and that we needed to rest, but she returned a few minutes later and knocked again, claiming she hadn’t heard me the first time.
We were there for work purposes and needed to SLEEP, but none of that mattered — every 20–30 minutes someone would enter the room or pound on the door to make us leave. This seemed like a very harsh way to hurry or drive out two paying guests.
In conclusion, our experience at this hotel was very disappointing, and we deeply regret that a place with a good location was marred by such poor treatment from the staff, especially in reception and housekeeping. It is clear that regardless of how central or comfortable an accommodation may be, respect, professionalism, and courtesy toward guests must be a priority. We hope that the hotel management takes note of what happened, implements training and corrective measures to improve customer service, and prevents future stays by other travelers from being negatively affected by unacceptable attitudes like the ones we experienced."
