"We have just returned home following a 7 night visit to this hotel on an All Inclusive basis, as a family of 4 (2 Adults, 2 children aged 6 and 3).
This hotel isn’t a 4* hotel, more lightly to be a 3* with some additional facilities which most probably won’t use. Having visited Tenerife (Costa Adeje) on 20 occasions in the past 14 years, we have stayed in a number of hotels with a similar star rating and a similar price. This hotel doesn’t come anywhere close to the other 4* hotels in the area. We thought it was like the Solana from Benidorm!
To keep this review as balanced as possible, I have noted the positives and negatives, to hopefully give an idea of what to expect, if you decide to visit this hotel.
During our visit, the hotel was at a busy period (may half term for British schools) and quite a few guests from Italy and France.
Notes:
-Pool towels were available for a 10€ deposit per towel, which was refunded upon departure.
-If you have a late flight, you won’t find out if you’re able to keep your room until 8am on the day of departure (not ideal with two children or if you like to plan ahead). Shower rooms can be booked for a 30 minute slot - this is a very strict 30 minutes too! We did ask if we could keep our room until 5pm on our second day, so asking early doesn’t help either.
-One of the “big” pools and one baby pool is heated.
-The hotel is quite big over 9 floors and can be confusing when first arriving, as to where to go.
-Sun loungers aren’t able to be reserved, which isn’t enforced. Be prepared to be down at 7am if you don’t want to be in the shade.
-Inflatables aren’t able allowed in one of the pools on floor 0 - I know other hotels don’t allow them.
-Kids clubs are available for children aged 4+.
-Restaurant dress code - shorts were able to be worn, just no beach wear on an evening.
-There is an undeniable thirst for the hotel to upsell everything they possibly can. You can upgrade pillows for 10€, refill the free coffee in your room for 3€, upgrade rooms for a daily charge, every bar offers a daily cocktail for 3€, parking is 10€ per day, upgrade to premium drinks 15€ per person for a minimum of 3 days. All of this is constantly displayed on TVs around the hotel and on posters wherever they can put them. It’s constantly in your face. This wouldn’t be so bad, if the basic items were satisfactory.
Positives
-Location is very good and close to Fañabé beach, handy for restaurants and bars.
-The food choice in the restaurant was good, for breakfast, lunch time and dinner. There was a snack bar by the pool serving burgers, chips etc, which the children enjoyed. The hotel did provide theme nights each night including Italian, tex mex etc.
-There are posters up notifying guests of busy periods in the restaurant, which is helpful to avoid busy times.
-The lady cleaning our room (block H floor 7) was lovely and very good - she should be recognised for her efforts.
-Bar staff came across friendly and helpful.
-A selection of Ice creams and ice lollies were included at both pool bars, along with slushes. Be aware the items on the large posters at the bars aren’t included, refer to the smaller laminated menus on the bar to see what is included.
-The room was clean and spacious - the only positives you can take from the room.
-The reception staff were great upon check in, although some could do with some training in customer service.
There is a small gym and children’s play area which is in the shade - perfect if it’s hot.
Negatives:
-Two of the bars within the barrier segregating the baby pool and larger pools have bars missing allowing children to swim between them - a safety concern!!
-The whole hotel needs a major renovation - the place is tired, with broken tiles, missing lift electrics with exposed cables (floor 7 block H).
-Smoking areas are located at entrances into the hotel from the pool area.
-Cleanliness in external areas and in common areas needs to be addressed. It probably doesn’t help when guests eat at sun loungers and leave dirty plates lying around - it’s a personal bug-bare.
-The beds were very uncomfortable.
-The air con unit leaked repeatedly for 7 days. We reported this to reception on a number of occasions to reception with no resolution. The water pooling on the floor caused the youngest child to slip on the tiled floor. Photo included of this.
- Drinks - the beer at the pool bar is horrific - may as well be the slop from the beer pump tray. Soft drinks were flat in most of the self serve dispensers. Water dispensers would be a good addition!
- Missing, loose and broken tiles around the hotel including outside of lifts and in busy communal areas - this needs major attention and isn’t just in one location. There were loose and broken tiles around the pool on floor 0.
- Condition of the areas around the main pool (floor 0). The decking needs attention- missing fixings, very hot (it’s dark in colour) and very slippery. Over the 7 days we were there, I saw a number of people (adults and children) slip and cause injuries.
We personally wouldn’t visit again until such time as this hotel receives a full refurbishment, given the price point of the hotel and its faults (see below). There are far better hotels in Costa Adeje around a similar price point."
