Eurostars Torre Sevilla

"Stayed at Eurostars Torre Sevilla to celebrate a special occasion, and unfortunately the overall experience did not meet expectations. The main disappointment related to the handling of VIP Access benefits at check-in, which felt inconsistent and poorly managed. While I understand that upgrades are subject to availability, the process itself lacked clarity and professionalism, which set an unfortunate tone for the stay. Equally disappointing was the follow-up. The matter was raised directly with the front desk and management, but the handling of the complaint felt dismissive and did not lead to any meaningful resolution. That said, the property does have some strong positives. The views from the hotel are excellent, and having free parking available is a clear advantage. The spa facilities are also good, although it should be noted that access comes at an additional cost (EUR 25 for 50 minutes), and mandatory rubber footwear must be purchased separately, as the slippers provided in the room are not permitted. In summary, a hotel with clear potential and some appealing features, but where the overall guest experience and service recovery did not align with expectations."

"Service was verry bad. Rooms where noisy while they pretent to be isolated. Staff does not come back with solutions when you have questions. Rooms need maintenance. To bad i hoped for a great holiday experience but got a no worthy stay instead. One star for the beatifull view."

"Clean, Friendly and a great location for our sightseeing. Everything was within a 15 -20 minute walk. Triana very close. We walked all over the city and the hotel was perfect for that."