Blau Punta Reina Family Resort

"Me my mum, and her boyfriend went to the blau paunta reina hotel in majorca. We went there for a family holiday together. It was a overall nice hotel but did have a couple of complications. Here are some of the good things: .The food was really nice . Most of the staff were very friendly . The pools were lovely . There were lots of activities to take part in Here are some of the complications: . There was a woman working at the spa who didn't have very good customer service . When we arrived the reception didn't mention that we had to have tokens to go to the pool bar to get a drink even though we were all inclusive . We were given plastic cups with the tokens that we had to buy with a few euros so we were constantly carrying cups around everywhere. . We went to book a treatment at the spa for the family pack but when we arrived staff said it wasn't really suitable for adults . When we went to get towels we realised we had to put a 20 euro deposit per towel. I would rate this hotel a 3.5 stars hotel due to the complications"

"Amazing services by the spa. Ioana, Kaketerina and Claudia are amazing. In general all the staffs are so friendly and welcoming. I would definitely recommend and can’t wait to go back. Feeling like brand new."

"Hotel was lovely, food was good, staff were mostly helpful and friendly. Shame my stay was overshadowed by an error on the hotels hesd office part, they didn't book my transfer back to the airport despite me paying a month in advance for it. So I didn't get confirmation of the timings until a couple of hours before they were due to arrive. I was assured by email and hotel staff I would find out 24 hours beforehand (and should have), and then nothing. It meant the last 24 hours of my stay were very stressful, I spent ages at reception at multiple points trying to sort it out. On the morning I couldn't go to the beach as I didn't know what was happening as the hotel couldn't get hold of head office to confirm what was going on. I didn't want to go far as I had no idea if they were going to say "it's leaving in 30mins". I emailed my complaint afterwards as it made the whole experience so stressful at the end, and the management have offered me 10% off a trip next time - I may not even return. I believe that is inadequate, that's something you would give to reward a loyal customer. Not an apology, now they've admitted they made a mistake and acknowledged how stressful it was for me. Really bad customer service from head office."