"First of all, this is a beautiful hotel—and an expensive one. As such, expectations are naturally very high, and unfortunately they were not always fully met.
Positives
Suite: Our suite was spacious, elegant, and very well equipped (including a Dyson hair dryer), with a Lavazza coffee machine and a lovely sea-facing terrace. The bathroom had everything one could need, including a large shower. A separate guest restroom at the entrance of the suite was a particularly practical feature.
Housekeeping: Excellent overall. The room was almost always serviced in the morning (except on Sunday) and maintained in impeccable condition.
Facilities:
Two very pleasant swimming pools: one adults-only and one family-friendly. The water was warm, the loungers comfortable, and service—when functioning properly (see below)—included fresh water and towels. There is also a large and pleasant jacuzzi in a quiet part of the garden.
A beautiful public beach is located just a five-minute walk from the hotel, with reserved loungers for hotel guests, which is very convenient.
Gym/Fitness: Extremely well equipped, with state-of-the-art machines.
Wi-Fi: Excellent throughout the property.
Restaurants:
The traditional restaurant, Mel, offered a mixed experience; the portions were unfortunately as small as the prices were high.
The second restaurant, offering Japanese-Peruvian fusion cuisine, was excellent: generous portions, broad menu selection, and very good service.
Breakfast: Absolutely outstanding, with a wide selection of fresh products and excellent service.
Staff: The hotel is very child-friendly, and the staff were consistently kind, understanding, and helpful with children.
Areas for Improvement (Especially at This Price Point)
Upon arrival, the General Manager personally greeted us, which was a very thoughtful touch and much appreciated. However, after being told that our luggage would be sent to the room immediately, we were disappointed to still be waiting more than 30 minutes later. I ultimately had to go downstairs myself to retrieve it.
On both the first and second day, when we went to the pool around 4:00 p.m., there were no towels available. We had to ask several times and wait more than 30 minutes before receiving any. On the fourth day, when we arrived at the pool, two staff members saw us but continued chatting for approximately 10 minutes before attending to us, despite the area not being busy.
Sustainability / Portion Management: On several occasions, we requested smaller portions (e.g., one egg, one pancake, one scoop of ice cream), yet larger portions were systematically served, resulting in unnecessary waste. We were also charged for the larger portions regardless. This gave the impression that profitability may be prioritized over sustainability.
Service at the beach restaurant was also slow; both ordering and food delivery took a considerable amount of time.
The children’s playroom offers many electronic/digital games but relatively few educational or creative activities.
Overall
Overall, we had a very enjoyable stay. However, for a hotel in this price category, improvements are still needed—particularly with respect to service at the pool and beach."
