Puerta America Madrid

"Were it not for the price I paid, this would certainly be a 5 star, but I feel I have to rate it in relation to that metric. This was a great hotel in so many ways, and I would recommend it in isolation... but not for the amount it asks in a city with so many other hotels to consider. The architecture and design is pretty great from the floors I saw (and it was pretty cool seeing the hotel highlights at the Moncloa Tower, halfway across the city), but my room had a few signs of age and wear, including somewhat unpleasant holes around the ceiling lights. Over than that, the bed and room facilities were great. I'd note that the wifi was tempermental, and for the first day I had to resort to data use instead. On a more positive note, all staff I encountered, including even cleaners, were pleasant and helpful, providing great service. The breakfast buffet was amazing in my opinion, and ran long enough for me to always attend in the morning. As a non-driver, the location is fine, if not amazing: the Cartagena metro station is within a 3-5 minute walk down the road, although I often found it was better to walk further to Avienda de America station, where multiple metro lines and many busses meet. You're certainly not in the centre, which has advantages and disadvantages, depending on your wants. Overall, I don't want to put this place down, and would suggest it in a heartbeat if you can get a good deal on it's regular rate... but do research that rate and compare to elsewhere, certainly."

"I was visiting Madrid for 5 nights and came across this hotel, it served purpose regarding the price and location. The hotel is nice, grand lobby and lot of counters for check in, the check in too is fast and prompt. Quick speed elevators to take you to your room. The corridors are warm and quite nicely done. The room, well, it’s all white and blue, feels like a hospital somewhere. It took me sometime to get used to this colour combination. The bed is large, comfortable, high speed WiFi and the bathroom too are large and spacious. The toiletries can be better. The blackout curtains are not effective and can cause too much brightness during sunrise. The hotel has a restaurant (Italian) they serve good pasta and very good service. Not very expensive. Walkable from the hotel are nice bars, food joints & supermarkets. The room service is prompt, the housekeeping is good too. The breakfast is on the upper level, is very nice, good variety and very good quality of food. The hotel has very warm staff, helpful and able to guide you on nearby spots. They also accommodated my early check in. I would say this hotel is good but not luxury, I usually prefer luxurious stays, this can be there but again, at a price."

"Colombia Doesn't Like It!! We stayed for the Shakira concert!!! The hotel is fantastic!! But, possibly being unfair because it is more a symptom of the country's misery than of the hotel itself. A macchiato in the cafeteria: 5€ On the outskirts of Madrid in a hotel. Incredible!!!"