"We have just returned from a fabulous stay at the Playa Park Zensation hotel. Following delays with our transfer we finally arrived at the hotel at 9pm and were welcomed by a lovely friendly gentleman, Tony I believe his name was. He acknowledged that we must be hungry and told us that the restaurant was going to close very soon, so kindly offered to leave our bags in the storage and check in later so we could grab some much needed fuel. A very positive start to our stay, especially after the problems with our journey!
The check in process was quick and easy and we were told of the app we could use throughout our stay, which gave details of the food available on the buffet each sitting, activities during the day and entertainment in the evening. We were all given a smart chip wristband, which was so convenient and saved hunting for the room key or making sure we all had the key when we needed it.
The sun bed etiquette was good. No getting up at stupid o'clock to get a sunbed, although this was not allowed until 9am. I do feel this was a bit later than needed but it worked. At 8.45 people stood by the spot they wanted and collected their beds promptly at 9. There was plenty of room and we never had any problems unlike other hotels we've stayed at.
The pools were absolutely freezing, which was a shock to the system but needless to say once we were in it was enjoyable. Much to our surprise on 1 November the temperature was much improved and apparently this is when they are then heated. There was also a small slide which my daughter enjoyed.
The all inclusive soft drinks water and beer were self serve and the spirits, cocktails and slushies were served to you from behind the bar. All soft drinks were branded but you had to pay extra or be AI plus for branded spirits.
The food was fantastic and there was plenty of choice at breakfast, lunch and dinner. Always replenished and presented well. The Mr Whippy type self serve ice cream and sprinkles and the chocolate fountain was a definite win for my children. It was a shame though that ice-cream or lollies were not available during the day, although HyperDino was only a short walk from the hotel.
We visited the Al la carte restaurant, which was tasty and had a few different food choices. This was generally self service unless you ordered something different off of the menu, which would then be brought to you.
The rooms were clean and spacious. We had a balcony junior suite. 1 room with twin beds with a shower room and closet area with a balcony then a dividing door with another room with a sofa bed, separate balcony and a toilet and sink. Another toilet in the other bathroom would have been ideal but we made it work.
The entertainment in the theatre was actually really good. We watched a trio singing group who were absolutely fantastic and a great illusionist. We also had karaoke and played bingo. The traditional pen and paper bingo was much better rather than trying to scan a QR code and doing on your phone with not great WiFi. There was also a singer in the outside seating area in the evening each evening.
There was a table tennis table free of charge to use and a pool table €2 per play.
We had a visit to the spa and had reflexology (highly recommended) and a massage. My son also had a 1 hour spa experience using all of the facilities, which he thoroughly enjoyed. The infinity pool area was also a nice change from being round the normal pools.
Overall we fully enjoyed our stay here and we would definitely recommend this hotel and would visit again.
To finish off we must give a MASSIVE shout out to Alen and Carolina the entertainment team. There were tears on the day we left, as my daughter had such a fab time with them. They were just amazing and really allowed her to be herself and included her....she led the aqua aerobics and allowed her to take charge of the clip board during activities and was awarded a diploma for being the best helper. They were made for the job and really made our daughters holiday, so thank you! We will miss you!"
