METT Barcelona

"Promoted as a "peaceful, quiet, luxury hilltop retreat" we arrived to discover a theme park next door! In addition the whole hotel, the restaurants and the terraces are filled with loud computer generated music from early morning to late night. Loud enough to invade the rooms and loud enough to make conversation in the restaurant and bar awkward. We had specifically requested a quiet suite. The Suite we were shown to had muzak coming from the terrace below which meant we could not possibly enjoy the Suite's terrace and the shrieks from the theme parks roller coaster just next door were just disconcerting. It seems like an "own goal" to promote a peaceful, quiet setting and then fill it with unwanted, self generated noise with thuddy deep base sounds. We complained, and were given another, but much smaller room on the far side of the hotel. This room needed basic maintenance. The a/c did not work and stayed on "hot", so our first night was spent in an overheated room. The washbasins' plugs were stuck open and the bidet plug stuck shut. The curtains had holes in them. There was no shutter on the bathroom window, so thanks to only glass doors we were woken up by daylight streaming into the bedroom at about 06.00. Better lighting would have been appreciated. For the whole stay one of the two lifts shuddered and banged as it moved and the doors only reluctantly slid back at their second attempt. It should have been taken out of service or mended. A hilltop retreat means you expect to not have to leave the hotel during your stay if you do not want to. On our three night stay the main restaurant was closed for two of the nights. The remainingTapas restaurant was good, but not enough choice for our stay, so we taxied down the hill to eat. For a return trip to the nearest part of Barcelona budget about €50, for a trip to the port say €90. The hotel shuttle does one trip a day to one location leaving at 10.00 and returning 16.45. No good for a dinner reservation and not everyone wants to spend nearly 9 hours walking around Barcelona. Seems like a wasted resource. Breakfast was disappointing. I ordered the toasted ham and cheese sandwich. It took about 25 minutes to arrive and was stone cold. (It looked like it had come out of a packet). Day 2 we ordered "American Pancakes" After the 25 minute wait they arrived and were not American Pancakes but cold pieces of what looked like sponge cake - again looking like they were out of a packet. On check out we were charged for three items from the minibar which we had not taken. They were deducted and I did ask how they could possibly charge €50 for a half bottle of Chablis, but no answer! After all these problems I thought the manager might speak to me on check out - but no one appeared. I asked about the excessively loud music - and the answer was "I know, but they want it". Presumably "they" do not pay to stay at the hotel to enjoy the peace? Finally, we did actually have a good, if not great stay, thanks to the amazing staff who were friendly and as helpful as they could be."

"METT Barcelona GL - A Leading Hotel of the World - 1 night, Deluxe Double or Twin Room with Sea View €371 Exceptional and large rooms and inclusive access to the spa which is immaculate, clean showers, 4 saunas, jacuzzi and pool. separate bath, shower room, toilet room with bidet. Very good soundproofing. I did not hear any noise whatsoever. The only time i heard noise was outside on the balcony, bearing in mind Tibidabo attraction park is nearby, you can hear screams from people on the rides during its opening times. But this can't be heard inside the room with the windows closed Porters take your bags to room and room service is provided well complimentary for small things i asked for like boiling water (there was no kettle in the room) Gym and spa is absolutely immaculate like ones you'd see in Dubai, just a little smaller Very good experience. The only downsides are minor, there was no information provided in the room about Wifi connection so when i arrived i was without connection for 30+ minutes until receiving Whatsapp communication with details. The hotel works through whatsapp and reply with queries fast, but there could easily be a QR code in the room or leaflet with info which there was not. There is not good 5G or 4G reception in the area so Wifi is essential. Service was a little excessive and i felt like i couldn't be left alone without someone trying to help me Complimentary welcome drinks are included at check in and someone takes you to your room with drinks. I got martinis and they were both absolutely undrinkable and got thrown out There were a few small maintenance issues in the room at check in which were fixed by maintenance within an hour, but they were things that should have been resolved when room was cleaned before i arrived, such as shower fittings hanging off the wall and not screwed in right and some lights not working, just further delayed my relaxation time Pool and spa is only open certain times but we had no idea when those times were as there was no info in the room, so had to text the whatsapp hotel number to ask Of course the location of the hotel is a little remote being at the top of tibidabo mountain, there is nowhere to buy groceries aside from a tourist gift shop at Tibidabo church, obviously highly priced. So you either have to bring things with you, or rely on the hotel providing food. Or take a 25 minute taxi ride down the mountain. There seemed to be some shuttles provided by the hotel at certain times but they werent convenient for me and i used Uber Would be a very good place to stay purely for relaxtion if you don't want convenience of exploring the city every day. if you want to get away from the city and enjoy the spa and quiet and hotel restaurant then it is perfect"

"I really can’t say enough good things about this hotel! As someone who literally lives in hotels and has very high standards, I was genuinely impressed with this property, my first time trying the Mett brand and certainly not my life. Everything was just perfect, the impeccable service, the huge comfortable room, the serene ambience, the delicious food, and of course that view! From sunrise to sunset I loved nothing more than just laying in my big fluffy bed watching the colors of the sky change and the lights twinkle below. Seriously I have no faults, this is easily the best hotel experience in Barcelona (I’ve stayed everywhere in town before so I know what I’m talking about) and maybe even Spain. If I could have , I would have extended my stay, and already looking forward to my next Mett hotel. Don’t think twice, just book your stay here and prepare to be pampered!"