Sheraton Porto Hotel & Spa

"This is a really nice property. The spa has pass that allows guests to use the pool, saunas steam rooms and the water experience. It was super relaxing and felt good after being on Camino. We ate at the bar that night and it was good and had great service. They arranged for a taxi for our very early flight. The only down side is how far it is from any of the tourist areas of Porto. But you can get bolt, uber or taxis very easily."

"We stayed in Sheraton Porto for 2 nights and we liked it. Platinum recognition- top notch! We were upgraded to the Executive Suite long before our arrival to hotel there my Bonvoy status was acknowledged. Everyone we came across in the hotel were super nice. Executive suite was big and everything was working properly. The bar acting as the Marriott lounge is great as you can get good quality drinks literally all day long and the snacks were good too so as the service. Been away from the center didn't bother us as Uber/Bolt is readily available and it's cheap. Overall this is good, solid choice in Porto."

"I am writing to express my disappointment with the check-in experience at Sheraton Porto Hotel & Spa. Prior to arrival, I informed the hotel that I would be arriving at approximately 11:00 AM following a 3:00 AM flight. Upon arrival, I was advised that no room was available due to "100% occupancy." While I understand that early check-in is subject to availability, I was disappointed by the front desk associate's attitude and lack of professionalism. Rather than showing empathy or attempting to explore alternatives, I was told to "go downtown and come back later." When I explained that I had been travelling throughout the night, the response was simply that other guests face the same situation. As a Lifetime Gold Member, I expected at least a courteous discussion and some effort to assist. The issue was not the room availability itself. The issue was the complete lack of hospitality, empathy, and appreciation for guest loyalty. This interaction created a very poor first impression and fell far below the service standards I associate with the Marriott and Sheraton brands. I hope management reviews this incident and provides additional training to ensure guests are treated with greater professionalism and respect in the future."